Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheyenne Green

Richmond

Summary


Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

9
9
years of professional experience

Work History

Clinical Operations Lead

Lifeforce Digital
08.2024 - Current
  • Efficiently managed clinician appointment schedules to optimize daily workflows and ensure timely patient care.
  • Oversaw clinician support chat to promptly address and resolve clinician and patient needs, enhancing service delivery and satisfaction.
  • Efficiently onboarded new clinicians by coordinating training schedules, activating necessary systems, and equipping them with the tools and resources needed for a successful start.
  • Streamlined operations by implementing efficient processes and optimizing workflows - specifics included below
  • Developed and implemented workflows for the Rx and Clinical teams that streamlined operations and continue to be used across internal departments.
  • Designed and facilitated onboarding training programs and schedules for new Clinical team members to ensure smooth integration and role readiness.
  • Created and coded an automated license expiration reminder system to improve operational efficiency and reduce compliance risks.
  • Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence.

Senior Customer Experience Agent

Lifeforce Digital
05.2023 - 08.2024
  • Utilized phone, online chat, and email platforms to deliver outstanding customer service.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Investigated customer complaints and escalated issues to address critical requests.
  • Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
  • Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.

Account Services Manager/VIP Account Manager

Tailor Made Compounding
03.2021 - 02.2023
  • Secure high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Oversee new business development and customer servicing.
  • Effectively manage 10+ call center representatives/account managers to ensure high quality customer care is delivered on a daily basis.
  • Manage custom packaging and inventory for top VIP physicians, including providing feedback in regards to what will elevate their brand.
  • Delegate physician territories to account managers based on their qualifications.
  • De-escalate customers with a wide variety of complaints that included critical thinking and quick problem solving.
  • Plan and evaluate activities to accomplish department objectives.

Account Manager/VIP Account Manager

Tailor Made Compounding
03.2020 - 03.2021
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Oversaw new business development and customer servicing.
  • Liaised between account holders and various internal departments.
  • Provide service to the top 30 physicians (spending $30,000+ per month on average).
  • Onboard new customers with education on products, operations, and how to monetize their practice.
  • Maintain confidentiality with all patient and physician information.

Pharmacy Technician

Tailor Made Compounding
01.2019 - 03.2020
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Reviewed and verified customer information and provider information.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Set up and modified patient profiles in Salesforce to include current information such as medications and payment details.

Pharmacy Technician

Rite Aid
10.2016 - 01.2019
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Collected co-payments or full payments from customers.

Education

High School Diploma -

Cypress Lake High School
Fort Myers, FL
05.2014

Skills

  • Staff Management
  • Motivational Attitude
  • Scheduling Coordination
  • Time Management
  • Issue Resolution
  • Account Management
  • Order Processing
  • CRM Software
  • Verbal and Written Communication
  • Salesforce Training
  • Client Relations
  • Operational Efficiency

Timeline

Clinical Operations Lead

Lifeforce Digital
08.2024 - Current

Senior Customer Experience Agent

Lifeforce Digital
05.2023 - 08.2024

Account Services Manager/VIP Account Manager

Tailor Made Compounding
03.2021 - 02.2023

Account Manager/VIP Account Manager

Tailor Made Compounding
03.2020 - 03.2021

Pharmacy Technician

Tailor Made Compounding
01.2019 - 03.2020

Pharmacy Technician

Rite Aid
10.2016 - 01.2019

High School Diploma -

Cypress Lake High School

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Cheyenne Green