Cheyenne Young
Hazard
Summary
Dynamic and dedicated cashier with a proven track record at Hardees Restaurant, excelling in customer service and conflict resolution. Recognized for training new team members and maintaining an efficient work environment. Strong time management and communication skills contribute to a positive dining experience, ensuring customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
SYKES
Hazard, KY
10.2021 - 04.2022
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed high-volume call traffic while maintaining quality service standards.
- Documented customer interactions accurately in CRM systems for future reference.
- Collaborated with team members to streamline processes and enhance customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cashier
Hardees Resturant
Hazard, KY
01.2019 - 07.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and ensuring a positive dining experience.
- Maintained clean and organized cashier area to facilitate smooth operations during peak hours.
- Supported team members by training new cashiers on standard operating procedures and best practices.
Education
Master’s of Legal Studies - Legal Studies
Northern Kentucky University
Newport, KY05.2026
Bachelor of Arts - Criminology
Western Kentucky University
Bowling Green, KY05.2023
Associate of Arts - Criminal Justice
Hazard Community And Technical College
Hazard, KY05.2021
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Written and verbal communication
- Professionalism and courtesy
- Conflict resolution
Volunteer Work
Volunteered at a small animal shelter in Hazard, KY. This animal shelter was in desperate need. I cared for the animals by washing their kernels and food bowels.
Timeline
Customer Service Representative
SYKES
10.2021 - 04.2022
Cashier
Hardees Resturant
01.2019 - 07.2021
Master’s of Legal Studies - Legal Studies
Northern Kentucky University
Bachelor of Arts - Criminology
Western Kentucky University
Associate of Arts - Criminal Justice
Hazard Community And Technical College