CHINENYE GIFT OBIAKOR

• Welcoming and reception of guests into the service area
• Present menus to guest and answer questions about menu items, making recommendations upon request
• Inform customers of daily specials
• Take orders from Guest for food or beverages using the Micros
• Check with customers to ensure that they are enjoying their meals and take action to correct any problems
• Serve food and/or beverages to guest; prepare and serve specialty dishes at tables as required
• Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning
• Clean tables and/or counters after patrons have finished dining
• Explain how various menu items are prepared, describing ingredients and cooking methods
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware
• Stock service areas with supplies such as coffee, food, tableware, and linens
• Other duties as assigned by the Supervisor or Manager

- Served as the primary point of contact for guests ordering food via telephone from their rooms, ensuring prompt and efficient service.
- Took room service orders over the phone, providing professional and friendly assistance.
- Assisted guests with menu selections and consulted with kitchen staff to address any inquiries or special requests.
- Offered expert knowledge on the origin, vintage, and style of various wines to enhance the guest experience.
- Placed and accurately logged call back for room service orders to ensure precise and timely delivery.
- Proactively notified guests and management of any delays in service delivery, ensuring transparency and customer satisfaction.
- Effectively communicated additional meal requirements, allergies, dietary needs, and special requests to the kitchen staff for smooth food preparation.
- Maintained cleanliness and organization of work areas throughout the day, adhering to high sanitation standards.
- Utilized the MICROS system to accurately record and process transactions at the time of order.
- Produced comprehensive closing reports, including MICROS reports, to facilitate smooth financial processes.
- Expertly processed all payment methods for seamless and efficient transactions.
- Strictly adhered to company, safety, and security policies and procedures, promptly reporting any accidents, injuries, or unsafe work conditions to the manager.
- Provided detailed descriptions of menu items to customers, ensuring they were well-informed about their meal options.
- Clearly and accurately relayed additional meal requirements, dietary restrictions, allergies, and special requests to the kitchen staff, ensuring exceptional service delivery.
- Regularly communicated with kitchen staff to address menu questions, waiting times, incorrect orders, and product availability, relaying relevant information to customers promptly.
- Skillfully handled customer inquiries, changes, and cancellations regarding their orders.
- Thoroughly checked all orders to verify their accuracy, completeness, and adherence to customer requirements.

- Worked in the capacity of room service server and Banquet server when needed.

• Offer consistently professional, friendly, warm and engaging service
• Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact
• Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner
• Set up the outlet prior to the business hours along with the service team
• Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables
• Observe the cleanliness and maintenance of the outlet and the entrance area
• Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact
• Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests
• Contribute in setting up the outlets database
• Reassure the guests' satisfaction upon their departure
• Use opera to enter
• Attend to all billings and payments
• Settle all checks and bill payments with the Micros system
• Run cashiering and financial reports
• Perform cashier closing duties.
• Worked in the capacity of lead section Waitress during brunch and events.

• The first point of contact for the guests ordering food through the telephones from their rooms
• Consistently offer professional, friendly and engaging service
• Assist guests regarding menu items in an informative and helpful way
• Maintain proper telephone etiquette at all times
• Have full knowledge of beverage lists
• Record guest orders accurately and efficiently while honoring all special requests
• Make Courtesy calls to all our guests ensuring satisfaction
• Follow outlet policies, procedures and service standards
• Have full knowledge of all menu items, garnishes, contents and preparation methods
• Attend all line up and communication meetings which take place before each shift
• Supervise and work with colleagues in order to provide a courteous service to the guests
• Assist colleagues in serving all items in accordance with the service standards
• Monitor guests comments and pass on to superior whenever needed and proactive in solving problems whenever possible
• Follow all safety and sanitation policies when handling food and beverage
• Ensure very good relationship between the operations floor staff, the kitchen & front of house
• Worked in the capacity of outlet shift in-charge and effectively managed operations in Superior's absence.
• Performed other duties as assigned by superior
• Assists other outlets when needed.

• Answering incoming calls
• Honouring and greeting people who enter the organization and communicate with them in a pleasing manner along with a positive attitude
• Answering the queries of all those people who call in the organization or information seekers about the business
• Dispatching and receiving important documents, preparing financial correspondences, filing documents, making photocopies and sending faxes
• Provides all kinds of clerical, administrative and Human resources support
• Assist the Human resources manager in staff selection and recruitment processes
• Managing staff files and handles staff orientation and settling processes
• Listening to grievances and implementing disciplinary procedures
• Distribution of mails, deleting the junk mails and prioritizing the important mails that are required for business purposes
• Responsible for maintaining cleanliness in the front desk area
• Receive all the important messages and pass them on to the required authorities
• Maintaining a record of appointments and coordinate those to the right people in the office
• Organizing the meetings that are to be held in the office and supervision of office assistants and Pantry staff.