Chintana Monday
Lexington
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Resourceful Office Manager with many years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration, and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Office Manager
Parkhurst Dining (John Anderle)
Hanover
08.2018 - 10.2025
- Managed daily office operations and ensured smooth workflow.
- Coordinated staff schedules and maintained employee attendance records.
- Oversaw inventory management and ordered supplies as needed.
- Implemented efficient filing systems for documents and records.
- Facilitated communication between departments to enhance collaboration.
- Trained new employees on office procedures and company policies.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Coded and entered daily invoices with in-house accounting software.
- Developed and implemented office policies and procedures.
- Maintained confidential records relating to personnel matters.
- Developed effective communication strategies between departments within the organization.
- Assisted in recruiting, onboarding and training new employees.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Processed cash transactions accurately and efficiently for customer purchases.
- Maintained organized cash drawer and balanced daily cash reports.
- Assisted customers with inquiries and provided excellent service at checkout.
- Trained new employees on cash handling procedures and customer service standards.
- Resolved customer complaints effectively, ensuring satisfaction with service received.
- Handled money according to company policy.
- Provided excellent customer service to ensure a positive customer experience.
- Counted and balanced cash drawer at the beginning and end of shift.
- Calculated and counted change quickly.
- Processed customer payments by cash or credit card accurately and efficiently.
- Maintained records of all financial transactions for audit purposes.
- Performed daily deposits in accordance with bank policies and procedures.
- Kept work area neat and organized at all times.
- Verified all transactions were accurate, signed off on documents, and recorded discrepancies.
- Resolved any discrepancies between the cash register total and actual money received quickly.
- Provided assistance with balancing other tellers' drawers as needed.
- Examined checks for proper endorsement prior to cashing them out.
- Conducted weekly audits of cash drawers to verify accuracy of funds.
- Processed customer payments in a timely manner while providing excellent customer service.
- Demonstrated ability to work independently with minimal supervision.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained work area and kept cash drawer organized.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered customers' questions and provided information on store procedures or policies.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Offered customers carry-out service at completion of transaction.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Adhered to social distancing protocols and wore mask or face shield.
Cook
South Western School District
Hanover
08.2016 - 03.2018
- Prepared nutritious meals following established menu guidelines.
- Maintained cleanliness and organization of kitchen and food storage areas.
- Operated kitchen equipment safely and efficiently during food preparation.
- Monitored food inventory levels and reported shortages to management.
- Assisted in training new staff on cooking procedures and safety protocols.
- Implemented sanitation practices to comply with health regulations consistently.
- Adapted recipes to accommodate dietary restrictions for students' needs.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Managed portion control using correct utensils during preparation and plating.
- Set up and performed initial prep work for soups, sauces, and salads.
- Monitored stock levels of food items and ordered more when necessary.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Set up work stations prior to opening to minimize prep time.
- Monitored temperatures of prepared food and cold-storage areas.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Maintained accurate cash drawers and balanced registers at shift end.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
Shoe Sales Associate
Shoe Sensation
Madison
01.2013 - 02.2015
- Assisted customers in finding the right footwear for their needs.
- Maintained store displays to ensure an appealing shopping environment.
- Processed sales transactions efficiently using point-of-sale systems.
- Handled inventory management, including restocking shelves and organizing stockroom.
- Trained new associates on sales techniques and customer service standards.
- Collaborated with team members to achieve daily sales goals effectively.
- Resolved customer inquiries and complaints with professionalism and care.
- Assisted customers with finding the right size, style, and color of shoe.
- Maintained shoe department by organizing shoes by size, color and style.
- Stocked shelves with new arrivals; arranged shoes according to size, style, brand.
- Greeted customers in a friendly and professional manner.
- Ensured that all merchandise was accurately priced and tagged with labels.
- Recommended, selected and helped locate or obtain merchandise based on customer needs and desires.
- Gained knowledge on footwear items and demonstrated enthusiasm and belief for product and company philosophy.
- Maintained a high level of professionalism at all times while interacting with both internal staff members and external customers.
- Processed customer payments using cash register or point-of-sale system.
- Followed company policies and procedures in order to provide excellent customer service.
- Placed special orders or called other stores to find desired items for customers.
- Provided product knowledge to customers on different styles of shoes.
- Seated customer to measure feet and properly fit with correct size shoes.
- Cleaned fitting rooms after each use; removed items left behind by previous customers.
- Answered phone calls promptly and professionally while providing accurate information about store products and services.
- Performed daily opening and closing procedures including setting up registers, counting money in drawers.
- Responded to customer inquiries regarding products and services offered.
Education
History
Hazard Community And Technical College
Hazard, KYSkills
- Office administration
- Inventory management
- Document organization
- Staff scheduling
- Cash handling
- Point-of-sale operation
- Employee training
- Customer relationship management
- Multitasking
- Staff motivation
- Clear communication
- Staff training
- Payment processing
- Deposit preparation
- Coaching and mentoring
- Basic math
- Hospitality and accommodation
- Store opening and closing
- Cash handling expertise
- Cashier training
- Customer service
Timeline
Office Manager
Parkhurst Dining (John Anderle)
08.2018 - 10.2025
Cook
South Western School District
08.2016 - 03.2018
Shoe Sales Associate
Shoe Sensation
01.2013 - 02.2015
History
Hazard Community And Technical College