Chloe Riles
Shelbyville
Summary
I am currently a proactive front desk receptionist at a growing company with strong customer service skills. I am effective in managing front desk operations and ensuring exceptional support. I plan on obtaining a college degree in business and sales down the road.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
BBM Machines
06.2025 - Current
- Managed front desk operations, ensuring customer support.
- Handled multi-line phone system, directing calls to appropriate departments efficiently.
- Maintained organized scheduling for appointments and meetings, optimizing staff availability.
- Processed incoming and outgoing mail, ensuring timely distribution to staff and clients.
- Assisted with company's social media platforms, creating informative video content.
- Implemented filing systems for customer records, improving document retrieval efficiency.
- Greeted guests at front desk and assisted them.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Crew Member
Tropical Smoothie
05.2024 - 01.2025
- Prepared smoothies and food items following established recipes.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Collaborated with team members to enhance workflow efficiency.
- Operated kitchen equipment safely, maintaining cleanliness and organization in work area.
- Assisted with inventory management, ensuring adequate stock levels for daily operations.
- Trained new crew members on operational procedures and customer service standards.
- Maintained compliance with health and safety regulations throughout the workplace.
Retail Worker
Carters Oshkosh
11.2023 - 04.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained store presentation by organizing merchandise displays and ensuring cleanliness.
- Operated point-of-sale systems efficiently, processing transactions accurately.
- Collaborated with team members to restock inventory and manage seasonal promotions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Crew Member
McDonald's
01.2023 - 10.2023
- Collaborated with team members
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Implemented process improvements to streamline order preparation and reduce wait times.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
High School Diploma -
Martha Layne Collins
Shelbyville, KY05.2026
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Data entry
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Scheduling
- Verbal and written communication
- Front office management
- Initiative-taking
- Technical support
Timeline
Front Desk Receptionist
BBM Machines
06.2025 - Current
Crew Member
Tropical Smoothie
05.2024 - 01.2025
Retail Worker
Carters Oshkosh
11.2023 - 04.2024
Crew Member
McDonald's
01.2023 - 10.2023
High School Diploma -
Martha Layne Collins