Chloe Rutledge
Georgetown
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Chewy Pharmacy
06.2024 - Current
- Pharmacy Software Proficiency – Familiarity with systems like PioneerRx, QS/1, or McKesson.
- Data Entry Accuracy – Inputting prescriptions correctly to avoid medication errors.
- E-Prescribing & Insurance Processing – Handling electronic prescriptions and resolving insurance claims remotely.
- HIPAA Compliance – Ensuring patient information security and privacy.
- Clear Phone & Online Communication – Explaining medications, insurance, and answering patient inquiries.
- Learning New Systems – Quickly adapting to new pharmacy software and digital tools.
Daycare Teacher
Toyota Child Development Center
11.2023 - 03.2024
- Early Childhood Development Knowledge – Understanding developmental milestones and age-appropriate activities.
- Classroom Management – Maintaining order and structure while fostering a positive learning environment.
- Creativity – Using arts, crafts, music, and storytelling to engage children.
- Effective Communication – Clearly explaining instructions to children and updating parents on progress.
- Supervision & Safety Awareness – Ensuring a secure environment by monitoring children closely.
- Routine & Structure Management – Establishing consistent schedules for learning, play, and naps.
Personal Banker
University Of Kentucky Federal Credit Union
06.2022 - 03.2023
- Cash Handling & Transactions – Accurately processing deposits, withdrawals, and payments.
- Account Management – Opening, closing, and maintaining customer accounts.
- Financial Analysis – Understanding credit reports, loan applications, and investment products.
- Fraud Detection & Security – Identifying suspicious transactions and ensuring compliance with security protocols.
- Sales & Cross-Selling – Recommending financial products like credit cards, loans, or savings plans.
- Data Entry & Accuracy – Maintaining precise records and financial data.
Customer Service Lead
Walmart
10.2019 - 06.2022
- Supervisory Skills – Leading and supporting customer service representatives.
- Training & Coaching – Mentoring team members to improve performance.
- Conflict Resolution – Handling escalated customer issues professionally.
- Data Entry & Documentation – Maintaining accurate records of customer interactions.
- Policy & Procedure Knowledge – Enforcing company guidelines and service standards.
- Empathy & Patience – Handling difficult customers with understanding.
Education
Associate of Science -
Bluegrass Community College
Lexington, KY01-2027
High School Diploma -
Great Crossing High School
05-2021
Skills
- Manual and automated medication dispensing
- Advanced math skills
- Pharmacy operations
- Pharmacy and customer records management
- HIPAA
- Data entry
- Pharmaceutical calculations
- Customer service
- Time management
- New hire onboarding
- Call center
- Customer relations
- Sales
- Call flow maximization
- Marketing tools
- Cash handling
- Account management
Certification
- certified pharmacy technician through the state of ky
Timeline
Certified Pharmacy Technician
Chewy Pharmacy
06.2024 - Current
Daycare Teacher
Toyota Child Development Center
11.2023 - 03.2024
Personal Banker
University Of Kentucky Federal Credit Union
06.2022 - 03.2023
Customer Service Lead
Walmart
10.2019 - 06.2022
Associate of Science -
Bluegrass Community College
High School Diploma -
Great Crossing High School
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