Landon Chaffins
Paintsville
Summary
Experienced with performing regular maintenance and repairs on facility equipment. Utilizes strong troubleshooting skills to identify and resolve issues efficiently. Track record of maintaining safe and operational environments through preventive maintenance and teamwork.
Overview
5
5
years of professional experience
Work History
Sales Representative
Hutch Chevrolet
11.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Collaborated with marketing department to align sales strategies with new campaigns.
- Cultivated deep understanding of product features to answer questions and overcome objections.
Customer Service Representative
Foundever
03.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Travel Tech
Hyland Filter Service
10.2022 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Maintenance Crew Member
Stone Crest Golf Course
05.2020 - 10.2022
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Maintained optimal equipment performance with regular inspections, adjustments, and replacements as needed.
- Positively engaged with customers and maintained professional appearance as company representative.
Education
High School Diploma -
Pennfoster
Scranton, PA08-2024
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Problem-solving
- Heavy lifting
- Preventive Maintenance
- Flexible and adaptable
- Problem resolution
- Willingness to learn
- Clean driving record
- Maintenance and repair
Timeline
Sales Representative
Hutch Chevrolet
11.2024 - Current
Customer Service Representative
Foundever
03.2023 - 10.2024
Travel Tech
Hyland Filter Service
10.2022 - 03.2023
Maintenance Crew Member
Stone Crest Golf Course
05.2020 - 10.2022
High School Diploma -
Pennfoster
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