Emily Fortner
Shelbyville
Summary
Dynamic Lead Pharmacy Technician at Kroger with expertise in pharmacy operations management and insurance verification. Proven track record in enhancing workflow efficiency and resolving complex billing issues. Skilled in maintaining HIPAA compliance and fostering team collaboration, ensuring exceptional patient care and accurate medication dispensing. Committed to continuous improvement and quality assurance.
Overview
7
7
years of professional experience
Work History
Lead Pharmacy Technician
Kroger
05.2018 - Current
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Resolved third-party billing, computer system and customer service issues.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Developed and implemented improvements to pharmacy organization system.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Set up and modified patient profiles to include current medications and insurance details.
Education
High School Diploma -
Community Christian Academy
DeSoto, TX01-2003
Skills
- Pharmacy and customer records management
- Proper labeling procedures
- Drug storage procedures
- Intravenous admixture preparation
- Manual and automated medication dispensing
- HIPAA
- Drug storage
- Patient confidentiality
- Pharmacy operations
- FDA compliance
- Advanced math skills
- Insurance verification
- Order verification
- Quality assurance and control
- Point of sale systems proficiency
- Patient counseling
- Pharmacy operations management
- Team collaboration
- New hire onboarding
- Sterile technique
- Insurance billing
- Inventory control
- Proper labeling
- Regulatory compliance
- Problem-solving skills
- Report preparation
- Troubleshooting malfunctioning equipment
- Drug inventory control
- Staff development
- Aseptic techniques
- Medication storage
- Drug utilization review
- Medication dispensing
- Updating medication histories
- Pharmaceutical calculations
- FDA and HIPAA compliance
- Workflow optimization
Timeline
Lead Pharmacy Technician
Kroger
05.2018 - Current
High School Diploma -
Community Christian Academy
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