Christopher Slusher
Hazard
Summary
Highly motivated and dependable professional with a proven record of excellence, graduating at the top of my class from Lineman School and holding an unrestricted Class A Commercial Driver's License (CDL). Bringing over 13 years of dedicated service with AT&T Mobility (2013–2026), where I consistently demonstrated an exceptional work ethic, unwavering punctuality, and a disciplined approach to every task. Recognized for being reliable under pressure, quick to adapt to new challenges, and committed to completing every job safely, efficiently, and to the highest standard. A versatile team player with the initiative and determination to take on any responsibility required to support the team and ensure the job gets done right.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Team Sales Manager
AT&T Mobility
Ashland, KY
04.2022 - 03.2026
- Led sales team in achieving quarterly targets through effective training and mentorship.
- Analyzed market trends to develop strategic sales initiatives enhancing customer engagement.
- Streamlined sales processes, improving workflow efficiency and reducing operational bottlenecks.
- Conducted performance evaluations to identify areas for staff development and improvement.
- Facilitated cross-functional collaboration to align sales strategies with corporate objectives.
- Cultivated strong relationships with key clients, fostering loyalty and repeat business opportunities.
- Analyzed market trends to identify new business opportunities and areas for expansion.
- Monitored individual performance closely, providing constructive feedback during regular one-on-one meetings with each team member.
- Conducted thorough competitor analysis, enabling proactive adjustments to strategy based on emerging trends in the industry.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Manager in 60
AT&T Mobility
Hazard, KY
09.2021 - 04.2022
- Led cross-functional teams to enhance customer engagement strategies and improve service delivery.
- Developed and implemented training programs for new staff, increasing team productivity and service quality.
- Streamlined operational processes, resulting in improved workflow efficiency and reduced response times.
- Analyzed market trends to inform strategic decisions on product offerings and service enhancements.
- Supported teams of 15 - 16 representatives, Answering questions and processing requests in real time.
Customer Service Representative
AT&T Mobility
Hazard, KY
03.2021 - 09.2021
- Delivered exceptional customer service by resolving inquiries and issues efficiently.
- Managed high-volume calls while maintaining professionalism and composure under pressure.
- Trained new team members on company policies and customer service protocols.
- Streamlined communication processes to enhance team collaboration and information sharing.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Increased efficiency and team productivity by promoting operational best practices.
Retail Sales Consultant
AT&T Mobility
Hazard, KY
01.2013 - 12.2020
- Provided exceptional customer service, resolving inquiries and enhancing customer satisfaction.
- Assisted customers in selecting devices and services tailored to their needs.
- Trained new team members on product features and sales techniques.
- Managed inventory levels, ensuring optimal stock availability for sales initiatives.
- Collaborated with management to develop strategies for improving store performance.
- Analyzed sales data to identify trends and recommend adjustments to improve results.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Exceeded sales goals consistently, month over month, utilizing exemplary customer service skills.
Education
Lineman Training Program - Line Mechanic
Hazard Community And Technical College
Hazard, KY06-2026
CDL Training Program - Commercial Drivers License
Hazard Community And Technical College
Hazard, KY06-2026
Skills
- Team motivation
- Sales presentations
- Client acquisition
- Pipeline management
- Competitor analysis
- Sales coaching
- Goals and performance
- Rapport and relationship building
- Power line installation
- Overhead line construction
- Conductor splicing
- Crossarm installation
- Cable splicing
- Grounding device attachment
- High-voltage [equipment] operations
- Grounding procedures
- Hand and power tools
- Multitasking
- Critical thinking
- Rigging skills
Accomplishments
At&t Summit Winner. Finished the year of 2021 in the top 0.3% in overall performance.
Certification
Class A Unrestricted Commercial Drivers License
Timeline
Team Sales Manager
AT&T Mobility
04.2022 - 03.2026
Manager in 60
AT&T Mobility
09.2021 - 04.2022
Customer Service Representative
AT&T Mobility
03.2021 - 09.2021
Retail Sales Consultant
AT&T Mobility
01.2013 - 12.2020
Lineman Training Program - Line Mechanic
Hazard Community And Technical College
CDL Training Program - Commercial Drivers License
Hazard Community And Technical College