Chris Spradlin
East Point
Summary
Talented Intake Specialist offering 4 years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Intake Specialist
Smith.ai
06.2021 - Current
- Provided new clients with required paperwork to initiate service.
- Explained eligibility requirements, application details, and payment methods.
- Completed intake assessment forms.
Sales Specialist
Concentrix
08.2019 - 02.2021
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Provided first-rate service to all customers and potential customers.
- Drafted, finalized and submitted paperwork to complete sales.
Tier 1 Technical Support
Conduent
10.2017 - 07.2019
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Backroom Support Specialist
Big Sandy Superstore
02.2017 - 04.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 100 pounds.
- Strapped items down over protective padding to secure throughout transportation.
Education
Associate of Science - Psychology
Big Sandy Community And Technical College
Prestonsburg, KY01.2020
Associate of Science - Information Technology
Big Sandy Community And Technical College
Prestonsburg, KY01.2016
Bachelor of Science - Psychology
University of The Cumberlands
Williamsburg, KY12-2026
Skills
- Application assessments
- Client intake
- 100 WPM typing speed
- Software Troubleshooting
- Microsoft Office
- Empathic communication
Certification
- Computer Tech Basic
- May 2017 to Present
- Net+
- A+ Certified
- Security+
- CIT Fundamentals
- PC Pro
- Driver's License
Additional Information
- SPECIAL SKILLS
- I grew up around computers and have been making my own/updating them as needed since high school. I have several certifications through my Networking courses. I have also been around many law firms virtually over the past 4 years, trying to gather some relevant experience.
Timeline
Intake Specialist
Smith.ai
06.2021 - Current
Sales Specialist
Concentrix
08.2019 - 02.2021
Tier 1 Technical Support
Conduent
10.2017 - 07.2019
Backroom Support Specialist
Big Sandy Superstore
02.2017 - 04.2017
Associate of Science - Psychology
Big Sandy Community And Technical College
Associate of Science - Information Technology
Big Sandy Community And Technical College
Bachelor of Science - Psychology
University of The Cumberlands
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