Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Chris Tavara

Lexington

Summary

Dynamic bilingual professional with extensive experience at Cyracom, excelling in client support and maintaining confidentiality. Proven ability to facilitate clear communication in high-pressure situations, enhancing patient outcomes and satisfaction. Skilled in active listening and interpreting complex information, ensuring accuracy and empathy in every interaction. Committed to upholding professional ethics in all engagements.

Overview

8
8
years of professional experience

Work History

Interpreter

Cyracom
01.2023 - Current
  • Attended 911 calls, medical facilities which included surgery/dental/primary care doctor appointments/labor/gynecology/ICU department/ and more, attended dental appointments, schools, resources with social workers conversations, insurance calls medical and auto/home insurance. Facilitated conversations between 911 and firefighters or paramedics. I have experienced being on a call with 2/3 providers at the same time, provider and insurance and 911 and paramedics at the same time, also pharmacy companies with insurance companies on the same call.
  • Experience with multitasking and answering emergency calls and handling emergency/delicate situations.
  • Experience with court conversations/attorney/ jail staff/ and many more conversations related to this. More examples: traffic tickets/police reports/orders of arrest/ mandatory or court orders. Etc.
  • Typing and listening closely with so much attention at all times. Good notes taker, good tone of voice person.
  • Facilitated multilingual communication between clients and service providers.
  • Interpreted spoken content in real-time, ensuring clarity and accuracy.
  • Utilized industry-specific terminology to enhance understanding during sessions.
  • Collaborated with team members to improve interpretation techniques and strategies.
  • Adapted quickly to dynamic environments, maintaining composure under pressure.
  • Assisted in the development of training materials for new interpreters.
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Maintained message content, tone, and emotion as closely as possible.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
  • Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
  • Communicated with clients to understand interpreting needs and provide best service possible.
  • Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
  • Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
  • Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
  • Expedited emergency response efforts, working closely with law enforcement, medical personnel, or first responders to provide immediate language support as needed.
  • Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
  • Improved patient understanding and compliance with medical instructions, through clear and empathetic interpretation at healthcare appointments.

Bilingual Customer Service Representative

Lexington Fayette County Health Department
01.2023 - 02.2024
  • Often rotated positions in the areas of clinic, wic, medical record and telephone center. Answered calls and questions about the clinic/needle exchange program/wic program/wic cards/farmers market/ food regulation as well as food certifications and more different programs that the Health department provided.
  • Followed HIPPA and city regulations when documenting the charts and when taking copies of patients government documents.
  • Gained experience in clinic/billing department and Wic program for newborn and pregnant women.
  • Medical-records department updating records and patients files.
  • Worked with language line and cyracom to assist population that speak other languages other than English and Spanish.
  • Assisted diverse clientele with inquiries, demonstrating strong bilingual communication skills.
  • Resolved customer issues efficiently, enhancing satisfaction and fostering positive relationships.
  • Adapted quickly to evolving procedures and policies, ensuring compliance with health department standards.
  • Facilitated educational materials for clients in both languages, improving community outreach effectiveness.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Ensured confidentiality of sensitive customer information by adhering strictly to data protection regulations during all interactions.
  • Mentored new hires by sharing best practices, offering guidance, and modeling exemplary customer service techniques.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Call Center Representative

Healthfirst
04.2020 - 12.2023
  • Attended 911 calls, medical facilities which included surgery/dental/primary care doctor appointments/labor/gynecology/ICU department/ and more, attended dental appointments, schools, resources with social workers conversations, insurance calls medical and auto/home insurance. Facilitated conversations between 911 and firefighters or paramedics. I have experienced being on a call with 2/3 providers at the same time, provider and insurance and 911 and paramedics at the same time, also pharmacy companies with insurance companies on the same call.
  • Followed the guidelines when calling paramedics and ambulance for our patients.
  • Followed guidelines when calling uber and other transportation services for emergency cases and for patients with appointments.
  • Contacted social workers to help with resources for patients.
  • Used cyracom to communicate on the phone with patients who didn’t speak English or Spanish.
  • Handled incoming customer inquiries efficiently, providing accurate information and support.
  • Worked in a fast pace environment (call center), good note taking sending notes to providers and emails. Good listening skills.
  • Resolved customer complaints promptly, ensuring satisfaction and retention.
  • Documented interactions in CRM system, maintaining detailed records for follow-up.
  • Collaborated with team members to streamline processes and improve service delivery.
  • Adapted to changes in policies and procedures, enhancing responsiveness to customer needs.
  • Participated in team meetings to discuss performance metrics and identify improvement areas.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service Sales Representative

Verizon
07.2017 - 04.2020
  • Took calls every second of the day and facilitated multilingual communication between clients and service providers.
  • Transferred calls to the right department and gave accurate information being calm and spelling sometimes for customers word for word.
  • Focused on every detail of the call and conversation. Good communication skills, interpretation skills and listening skills.
  • Interpreted spoken content in real-time, ensuring clarity and accuracy.
  • Utilized industry-specific terminology to enhance understanding during sessions.
  • Collaborated with team members to improve interpretation techniques and strategies.
  • Adapted quickly to dynamic environments, maintaining composure under pressure.
  • Assisted in the development of training materials for new interpreters.
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Maintained message content, tone, and emotion as closely as possible.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
  • Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
  • Communicated with clients to understand interpreting needs and provide best service possible.
  • Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
  • Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
  • Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
  • Expedited emergency response efforts, working closely with law enforcement, medical personnel, or first responders to provide immediate language support as needed.
  • Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
  • Improved patient understanding and compliance with medical instructions, through clear and empathetic interpretation at healthcare appointments.
  • Led customer service initiatives to enhance client satisfaction and retention.
  • Trained and mentored new representatives, sharing best practices for effective sales techniques.

Education

Bachelor - Economics

University of Kentucky
Lexington, KY
05.2021

Associate In General Science - Science

Bluegrass Community And Technical College
Lexington, KY
06.2018

High School Diploma -

Bryan Station High School
Lexington, KY
05.2015

Skills

  • Fluent bilingualism
  • Client support
  • Professional ethics
  • Client confidentiality

References

- Dena: RN and manager of the call center at Health First Clinic (859) 420-4086.

- Emily Jones: Dietitian and manager for the Wic program at the Lexington Fayette County Health Department (EmilyE.Jones@lfchd.org).

- Paola Gutierrez: Bilingual supervisor at Houston Texas corporation/ remote supervisor (713) 995-1176 or (866) 998-0322 ask for supervisor name and last name and location.

Languages

Spanish

Timeline

Interpreter

Cyracom
01.2023 - Current

Bilingual Customer Service Representative

Lexington Fayette County Health Department
01.2023 - 02.2024

Call Center Representative

Healthfirst
04.2020 - 12.2023

Customer Service Sales Representative

Verizon
07.2017 - 04.2020

Bachelor - Economics

University of Kentucky

Associate In General Science - Science

Bluegrass Community And Technical College

High School Diploma -

Bryan Station High School

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Chris Tavara