Chris Trodglen
Louisville
Summary
Proven leader in hospitality, adept in team leadership and customer service, with a track record of enhancing customer satisfaction at Porcini and The Village Anchor. Excelled in staff training and inventory management, significantly improving operational efficiency. Skilled in crafting unique drink menus and knowledgeable in Italian wines, contributing to a loyal customer base.
Overview
18
18
years of professional experience
Work History
Bar Manager
Porcini
07.2011 - 10.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Enhanced customer service through staff training, operational oversight, and issue resolution.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Acquired comprehensive understanding of Italian wine varieties.
Bartender/Server
The Village Anchor
04.2011 - 10.2015
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender/Server
Varanese
08.2006 - 07.2011
- Served high customer volumes during special events, nights, and weekends.
- Coordinated execution of 50+ wine dinners, including prestigious James Beard event in New York.
- Facilitated creation of structured responsibilities improving efficiency for serving staff.
- Expanded knowledge of wine varieties and their pairings.
Education
- Mathematics
Louisville Male High School
Louisville, KY- Marketing
University of Louisville
Louisville, KYSkills
- Customer service
- Team leadership
- Problem-solving
- Staff training
Timeline
Bar Manager
Porcini
07.2011 - 10.2024
Bartender/Server
The Village Anchor
04.2011 - 10.2015
Bartender/Server
Varanese
08.2006 - 07.2011
- Mathematics
Louisville Male High School
- Marketing
University of Louisville
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