Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Chrisance Nyibitanga

Louisville

Summary

Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.

Overview

15
15
years of professional experience
2011
2011
years of post-secondary education

Work History

Teller

Self Employed Services
Louisville
07.2022 - Current
  • Processed customer transactions efficiently and accurately.
  • Provided exceptional customer service to enhance client satisfaction.
  • Maintained cash drawer accuracy through regular audits and reconciliations.
  • Handled complaints professionally, resolving issues to maintain relationships.

Line Shipper

Radial
Louisville
07.2024 - 07.2025
  • Loaded and unloaded shipments using forklifts and hand trucks.
  • Inspected incoming and outgoing packages for damage or discrepancies.
  • Organized warehouse space to optimize storage and accessibility.
  • Collaborated with team members to meet shipping deadlines efficiently.
  • Followed safety protocols to ensure a secure work environment.
  • Prepared shipping documentation for domestic and international orders.
  • Communicated with carriers to arrange timely pickups and deliveries.
  • Packaged items securely using appropriate materials such as bubble wrap, foam, paper and tape.
  • Maintained records of all outgoing shipments in tracking systems.
  • Received, processed and reshelved returned products to facilitate accurate inventory.
  • Received and checked incoming shipments to ensure accuracy of the order.
  • Ensured compliance with safety regulations while handling hazardous materials during the loading process.

Janitor

BJ hospital
Ngozi
07.2014 - 07.2017
  • Maintained cleanliness in patient rooms and common areas throughout BJ hospital.
  • Operated cleaning equipment, including floor scrubbers and vacuum cleaners, safely.
  • Disposed of hazardous waste according to BJ hospital's safety protocols.
  • Restocked supplies in restrooms and break rooms regularly for staff and visitors.
  • Assisted with emergency cleaning requests during high-traffic times in the hospital.
  • Reported maintenance issues promptly to ensure a safe environment for patients.
  • Collaborated with healthcare staff to maintain sanitation standards across all departments.
  • Trained new janitorial staff on best practices and safety procedures at BJ hospital.
  • Sweep, mop and vacuum floors of all areas.
  • Clean and sanitize restrooms, sinks, countertops and other surfaces.
  • Empty wastebaskets and trash containers.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
  • Clean windows, walls, ceilings, carpets and furniture in assigned areas.
  • Completed sweeping and vacuuming, glass cleaning and trash collecting.
  • Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.

Cashier

Mama T shop
Ngozi
07.2011 - 07.2015
  • Provided excellent customer service by answering questions and resolving issues.
  • Managed cash register operations, including cash handling and drawer balancing.
  • Assisted in maintaining store cleanliness and organization to enhance customer experience.
  • Restocked merchandise on shelves, ensuring product availability for shoppers.
  • Collaborated with team members to achieve smooth store operations during busy hours.
  • Followed company policies for returns, exchanges, and refunds with attention to detail.
  • Engaged with customers to promote special offers and loyalty programs effectively.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed sales transactions to prevent long customer wait times.

Economical

Economists
Gisanze high school
07.2010 - 07.2014
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked effectively in team environments to make the workplace more productive.

Education

Gisanze Secondary School
Gisanze high school , Burundi

Skills

  • Cash handling
  • Transaction processing
  • Customer service
  • Inventory management
  • Shipping documentation
  • Team collaboration
  • Problem solving
  • Communication skills
  • Conflict resolution
  • Data entry
  • Process optimization
  • Qualified in commercial servicing
  • Sales and Cross-selling
  • Financial analysis
  • Financial services
  • Goal-oriented focus
  • Math aptitude

Languages

Swahili
Full Professional
English
Limited

Timeline

Line Shipper

Radial
07.2024 - 07.2025

Teller

Self Employed Services
07.2022 - Current

Janitor

BJ hospital
07.2014 - 07.2017

Cashier

Mama T shop
07.2011 - 07.2015

Economical

Economists
07.2010 - 07.2014

Gisanze Secondary School

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Chrisance Nyibitanga