Chris McFadden
Louisville
Summary
Experienced operations and training professional with over 20 years of experience spanning logistics, production coordination, auditing, and high-volume service leadership. Proven ability to supervise teams, improve processes, maintain quality standards, and train employees for performance and efficiency. Strong background in cross-functional collaboration and operational leadership.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
21
21
years of professional experience
Work History
Supervisor / Production Control Coordinator
CTDI
Louisville, KY
12.2021 - Current
- Supervise production teams and coordinate daily workflow operations
- Lead RoR iPad Line (VMI, Thunder, Leg 4) operations
- Oversee Problem Station and issue-resolution processes
- Train team members in Receiving and Production functions
- Improve operational efficiency through workflow optimization
- Ensure quality standards and productivity benchmarks are consistently met
Server / Certified Trainer / New Restaurant Opening Trainer
The Cheesecake Factory
Louisville, KY
09.2005 - 03.2022
- Delivered high-level service in a fast-paced, high-volume environment
- Selected as designated trainer for new hires
- Participated in new restaurant openings to train and onboard staff
- Maintained strong performance standards and team collaboration
CAQH Auditor / Workers Compensation Analyst
The Rawlings Company
LaGrange, KY
06.2015 - 11.2021
- Conducted CAQH audits to ensure compliance and data accuracy
- Supported Aetna Special Projects and PET Team initiatives
- Reviewed and analyzed workers’ compensation claims
- Identified discrepancies and implemented corrective actions
- Maintained strict confidentiality and regulatory compliance
Education
Coursework Completed -
Lexington Community College
01.2002
Skills
- Operations & Production Coordination
- Team Leadership & Supervision
- Employee Training & Development
- Quality Assurance & Auditing
- Inventory Management (VMI)
- Problem Resolution & Process Improvement
- Workers’ Compensation Analysis
- Performance Optimization
- Training and mentoring
- Staff management
Timeline
Supervisor / Production Control Coordinator
CTDI
12.2021 - Current
CAQH Auditor / Workers Compensation Analyst
The Rawlings Company
06.2015 - 11.2021
Server / Certified Trainer / New Restaurant Opening Trainer
The Cheesecake Factory
09.2005 - 03.2022
Coursework Completed -
Lexington Community College