Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christa Neal

Monticello

Summary

Customer service representative with experience helping customers resolve issues and ensure a positive experience. Strong problem-solving and active listening skills allow me to understand concerns quickly and find effective solutions. A reliable team player who works well with others to deliver efficient and friendly service.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

First Southern National Bank
Monticello, KY
03.2020 - Current
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained up-to-date knowledge of product and service changes.

SRNA

Somerset Nursing and Rehabilitation
Somerset, KY
07.2016 - 10.2020
  • Delivered patient care by assisting with daily living activities and promoting comfort.
  • Trained and mentored new staff on best practices for patient assistance and safety protocols.
  • Monitored vital signs and reported changes to nursing staff for timely intervention and treatment.
  • Supported patient mobility through careful transfers, ambulation assistance, and range-of-motion exercises as needed.

Cashier

Save A Lot
Monticello, KY
03.2015 - 07.2016
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Managed cash register operations, ensuring balanced cash drawers at end of shifts.
  • Greeted customers entering store and responded promptly to customer needs.

Education

High School Diploma -

Wayne County High School
Monticello, KY
05-2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Fast learner
  • Teamwork

Timeline

Customer Service Representative

First Southern National Bank
03.2020 - Current

SRNA

Somerset Nursing and Rehabilitation
07.2016 - 10.2020

Cashier

Save A Lot
03.2015 - 07.2016

High School Diploma -

Wayne County High School
Christa Neal