Christian Mohs
Bowling Green
Summary
Dynamic Certified Medical Assistant with a proven track record at Tapp Medical Clinic, excelling in patient triage and care. Skilled in maintaining HIPAA compliance and medical records oversight, I thrive in fast-paced environments while delivering exceptional customer service and attention to detail. Passionate about enhancing patient experiences and healthcare outcomes.
Overview
6
6
years of professional experience
Work History
Certified Medical Assistant
Tapp Medical Clinic
Bowling Green
05.2024 - Current
- Contributed to office operations by triaging patients by severity of medical complaint.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Measured vital signs and took medical histories to prepare patients for examination.
- Contacted medical facilities to schedule patients for admission.
- Processed payments from patients accurately using cash registers or computerized systems.
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
Call Center Representative
Concentrix
Bowling Green
04.2023 - 05.2024
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Offered resolutions to de-escalate calls and solve customer issues.
- Communicated with insurance companies for billing purposes.
- Answered customer questions about prescribed and OTC medications.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
Customer Service Representative
Sitel
Bowling Green
08.2021 - 04.2023
- Conducted regular follow-up calls with customers after resolving their issues.
- Updated databases with new and modified customer data.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assessed customer needs and provided tailored solutions for their individual healthcare requirements.
- Provided advice and guidance to customers regarding health insurance plans, coverage options, and benefits.
Sales Associate
Spectrum
Bowling Green
08.2019 - 08.2021
- Processed credit card transactions quickly and securely.
- Upsold additional items based on customer interests and needs.
- Worked with fellow sales team members to achieve group targets.
- Demonstrated product features and benefits for customers' needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Used technology resources to assist customers in locating and selecting items.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
Certification - Medical Assistant
Western Kentucky University
Bowling Green, KY05-2024
High School Diploma -
Beacon Academy
Bowling Green, KY05-2018
Skills
- Patient triage
- Customer service
- Attention to detail
- Team collaboration
- Patient care
- Multitasking and organization
- Medical records oversight
- HIPAA compliance
- Healthcare procedures
- Medical procedures
Timeline
Certified Medical Assistant
Tapp Medical Clinic
05.2024 - Current
Call Center Representative
Concentrix
04.2023 - 05.2024
Customer Service Representative
Sitel
08.2021 - 04.2023
Sales Associate
Spectrum
08.2019 - 08.2021
Certification - Medical Assistant
Western Kentucky University
High School Diploma -
Beacon Academy