Christian Pearson
Louisville
Summary
Results-driven management professional with over 15 years of experience in business and healthcare operations, team leadership, and project coordination. Proven ability to lead cross-functional teams, improve process efficiency, and manage complex workflows in high-volume environments. Strong academic foundation in project management and business administration, with a 4.0 GPA and multiple honors. Adept in stakeholder communication, risk management, and the use of Epic, OnBase, and other leading platforms. Recognized for exceptional service, team development, and attention to detail.
Overview
16
16
years of professional experience
Work History
Referral Coordinator / Team Lead/Trainer
Baptist Health Medical Group
Louisville
10.2020 - Current
- Serve as central liaison for patients, physicians, and healthcare departments, managing inbound/outbound referral needs across the system.
- Oversee referral work queues in Epic, ensuring timely processing and compliance with organizational metrics and care quality standards.
- Collaborate with leadership to resolve discrepancies and optimize referral workflows.
- Train and mentor new staff in call handling, documentation accuracy, and HIPAA compliance.
- Monitor productivity and service quality metrics, helping elevate team performance.
- Managed scheduling for consultations and follow-up appointments efficiently.
- Collaborated with healthcare providers to ensure timely referral completion.
- Maintained up-to-date knowledge of insurance policies affecting referrals.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Performed data entry related to referrals into electronic health record systems.
- Reviewed data obtained from referring physicians for completeness and accuracy.
- Verified documents and associated records to catch and resolve discrepancies.
- Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
Patient Access Coordinator
Baptist Health Medical Group
Louisville
10.2020 - Current
- Manage high-volume communication with patients and medical staff, ensuring timely updates and efficient access to care.
- Index and integrate medical records into Epic using OnBase, maintaining data accuracy and integrity.
- Coordinate medical documentation exchange with external offices and oversee referral status updates.
- Contribute to training programs and onboarding processes for new team members.
Licensed Massage Therapist/Trainer
Louisville Injury Clinics
Louisville
12.2014 - 06.2020
- Collaborated with healthcare providers to develop patient-centric care plans focused on rehabilitation.
- Delivered therapeutic treatments including EMS, traction, and Kinesio taping.
- Educated patients on recovery exercises, improving outcomes and engagement.
- Assessed client needs through detailed consultations and physical evaluations.
- Developed personalized treatment plans based on individual client assessments.
- Maintained a clean and safe work environment according to clinic standards.
- Maintained accurate records of all treatments provided to clients in compliance with company policies and procedures.
- Communicated effectively with clients regarding their current condition as well as any changes observed during the course of treatment.
- Educated clients on proper body mechanics, posture awareness, self-care strategies and stress management techniques.
Massage Therapist/Sales Rep
Massage Envy & Cardinal Massage
Louisville
02.2013 - 01.2014
- Provided tailored massage therapy and client consultations across several leading wellness centers.
- Promoted service packages and contributed to sales growth and maintained professional care environments.
- Educated clients on self-care practices and wellness strategies.
- Maintained cleanliness and organization of treatment rooms and equipment.
- Collaborated with team members to enhance service delivery and client satisfaction.
- Assessed client needs through thorough consultations before each session.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
Patient Care & Service Assistant
King’s Daughters’ Hospital
Madison
10.2009 - 02.2013
- Delivered high-quality patient support including meal delivery, communication assistance, and safety compliance.
- Worked collaboratively with nursing and service departments to maintain patient satisfaction and care efficiency.
- Communicated effectively with healthcare team regarding patient status.
- Implemented infection control practices to maintain a safe environment.
- Educated patients about hospital services and resources available to them.
- Cleaned and sanitized menus, tables and chairs when appropriate.
- Maintained cleanliness of store by organizing shelves and displays according to company standards.
- Resolved customer complaints promptly and efficiently.
- Participated in regular staff meetings regarding operations procedures.
Education
Bachelor’s Degree - Project Management
Strayer University – School of Business
Washington, DC09-2025
Associate Degree - Business Administration
Strayer University – School of Business
Washington, DC06-2024
Skills
- Project & Operations Management
- Healthcare Administration
- Staff Supervision & Training
- Workflow Optimization
- Agile & Risk Management
- Strategic Communication
- Epic Systems
- OnBase
- Process Improvement
- Cross-Functional Collaboration
- HIPAA Compliance
- Health Information Management
- Epic (Cadence, MyChart)
- Cisco Finesse
- Microsoft Office Suite (Excel, Word, PowerPoint, Access)
- TCP/IP
- Network Administration
- Windows
- Mac OS
- Leadership
- Decision-Making
- Communication
- Adaptability
- Organization
- Customer Service
- Attention to Detail
- Data analysis
- Regulatory compliance
- Healthcare coordination
- Patient communication
- Team training
- Client relationship management
- Database management
Awards Recognition
- President's List, 2023-2024
- Perfect Attendance Award
- Shining Star Award Nominee
- Dean’s List
- Who's Who in America Honoree
Certifications Courses
- Project Management
- Project Budgeting & Procurement
- Managing Project Teams
- Business Law & Ethics
- Marketing Principles
- Risk Management
Timeline
Referral Coordinator / Team Lead/Trainer
Baptist Health Medical Group
10.2020 - Current
Patient Access Coordinator
Baptist Health Medical Group
10.2020 - Current
Licensed Massage Therapist/Trainer
Louisville Injury Clinics
12.2014 - 06.2020
Massage Therapist/Sales Rep
Massage Envy & Cardinal Massage
02.2013 - 01.2014
Patient Care & Service Assistant
King’s Daughters’ Hospital
10.2009 - 02.2013
Bachelor’s Degree - Project Management
Strayer University – School of Business
Associate Degree - Business Administration
Strayer University – School of Business