Christina Gentry
Lexington
Summary
Dynamic and customer-focused professional with a proven track record at Bath & Body Works, adept at cash handling and fostering positive customer relationships. Leveraged strong work ethic and empathy to enhance customer satisfaction and efficiency. Excelled in maintaining cleanliness, demonstrating both hard and soft skills critical to retail and service industries.
Overview
6
6
years of professional experience
Work History
Cashier/Replenishment Associate
Bath & Body Works
08.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Custodian
Firestone Industrial Products Company
03.2022 - 07.2024
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
Cashier/Drive-Thru Cashier/Backer
Wendy's
04.2019 - 02.2022
- Improved customer satisfaction by efficiently processing transactions and assisting with inquiries.
- Handled cash and credit payments for maintaining accurate financial records.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product information for informed purchase decisions.
Education
GED -
Whitley Country
Williamsburg, KY05-1996
Skills
- Customer service
- mer assistance
- Work ethic and integrity
- Patience and empathyCusto
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Customer assistance
- Patience and empathy
- Cash register operation
Accomplishments
- Achieved [number]% of sales quote.
- Completed manager training program.
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
Timeline
Cashier/Replenishment Associate
Bath & Body Works
08.2024 - Current
Custodian
Firestone Industrial Products Company
03.2022 - 07.2024
Cashier/Drive-Thru Cashier/Backer
Wendy's
04.2019 - 02.2022
GED -
Whitley Country