CHRISTINA HAMILTON
Covington
Summary
Qualified Clinic Manager with proven track record in overseeing clinic operations and ensuring high standards of patient care. Successfully managed day-to-day administrative tasks and improved operational efficiency. Demonstrated expertise in team leadership and patient relations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CLINIC MANAGER
OrthoCincy
04.2017 - Current
- Manage over 150 employees.
- Oversee doctors and extenders schedules and daily patients.
- Manage surgery scheduling department.
- Coordinate and manage monthly meetings.
- Oversee daily clinical operations of the practice.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
PRACTICE MANAGER
Tri-State Centers for Sight
12.2013 - 04.2017
- Expertly plan, coordinate, organize and direct all operations of the practice
- Monitor all patient's insurance and referrals for payment including notifying each patient of any out-of-pocket expenses prior to surgery
- Manage claims and collect all expenses from patients
- Managed staff and staffing schedules
- Generate and manage practice reports.
FRONT OFFICE MANAGER
Mariemont Hearing Center
07.2011 - 12.2013
- Managed front office and patient care
- Submitted all claims and managed patient collections.
Education
Bachelor of Science - Health Care Administration
UNIVERSITY OF WASHINGTON D.C
01.2011
Skills
- Administrative leadership
- HIPAA compliance
- Clinical management
- Employee training
Certification
- Certified Epic Clinic Trainer
- Registered Orthopedic Technician
- Certified Electronic Health Records Specialist
Timeline
CLINIC MANAGER
OrthoCincy
04.2017 - Current
PRACTICE MANAGER
Tri-State Centers for Sight
12.2013 - 04.2017
FRONT OFFICE MANAGER
Mariemont Hearing Center
07.2011 - 12.2013
Bachelor of Science - Health Care Administration
UNIVERSITY OF WASHINGTON D.C
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