Christina Jeans
Highland Heights,KY
Summary
Goal-oriented manager with distinguished experience in the multiple industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
13
13
years of professional experience
Work History
Performance Manager
Unifi
11.2021 - Current
- Coordinates daily Operations to ensure a safe, reliable, efficient and effective performance for clientele.
- Monitors and enforces safe and compliant working environment in accordance with TSA, DOT, USPS and OSHA regulations and all applicable laws.
- Enforces Company policies and procedures including corrective action and promotes Unifi policy.
- Assists in recruiting, administrative, payroll, employee scheduling, and general administrative duties.
- Monitors staffing and overtime use and operational and financial performance of assigned shift/station.
- Promotes team building initiatives and performs coaching/mentoring activities to develop and motivate team members.
Category Analyst
P.L. Marketing
09.2020 - 11.2021
- Work with Kroger Category Management team to establish product demand trends and estimate product lifts to ensure sales.
- Pulled historical and category trends in addition to prior and future promos to deliver a reliable source of forecasting.
- Supported business partners in vendor negotiations and cost increase justifications using product demand trend analysis.
- Conducted market and supplier research to enhance sourcing and negotiation strategies.
- Formulated business recommendations and alternative solutions based on statistical data.
- Provided strategic guidance by delivering data-driven, actionable category-level insights pulled from IRI, 84.51, and Market 6.
- Built partnerships with assigned retailers and buyers through presentation of market trends and shopper data.
Marketing Development Manager
The Retail Odyssey - Kroger
08.2019 - 09.2020
- Collaborated with the Kroger Brand Team with the preparation of conceptual marketing copy, images, emails and other collateral for Our Brand New Items.
- Executed overall design layout and distribution of the Marketing Materials for Kroger Our Brands using InDesign.
- Executed marketing projects through conceptual planning, schedule management and final implementation.
- Consulted with Category Management Teams to execute marketing initiatives promoting newly launched products.
- Created printed marketing materials designed to drive campaigns.
Category Development Manager
The Retail Odyssey - Kroger
08.2018 - 08.2019
- Developed multiple Our Brands Categories utilizing the Kroger New Item Process.
- Collaborated with OB leadership, Merchandising, Manufacturing, and Suppliers to develop and launch new products.
- Assisted with commercialization of projects as identified within business plans.
- Executed new item setup and supplier communication in collaboration with ASP, PCOE, Merchandising Teams.
- Managed Category Buyers Report to ensure the timely launch of new products.
- Researched, prepared for and led supplier negotiation process for managed category.
Customer Success Manager
ConstructConnect
04.2017 - 08.2018
- Drove adoption of product and services through evaluating customer needs, tracking product usage, conducting consistent sales calls, and implementing customer training via online go-to-meetings.
- Trained new team members and mentored each for the Bid Clerk Platform.
- Logged detailed activities of each customer interaction using CRM database of Salesforce and Crimson.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Managed successful negotiation of long-term contract renewals with business owners.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
Dairy Manager
Fresh Thyme Farmers Market
12.2015 - 04.2017
- Maintained product inventory, and examined shrink and product life cycles using in depth excel documentation.
- Reset planograms and maintained store displays.
- Administered product orders and approvals.
- Coordinated with the Grocery manager and employees to increase efficiencies in ordering and unloading stock.
Studio Sales Manager
Dare To Dance
05.2014 - 12.2015
- Developed marketing plans to increase studio business using social media tools such as Groupon.
- Planned and led training sessions with staff to promote professional sales development.
- Administered face to face, phone, and email sales calls with clients.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Store Manager
Sunglass Hut
11.2013 - 08.2014
- Managed high volume store, increasing sales revenue from $500,000 to $750,000.
- Recruited, trained and created weekly schedule for 10-15 employees.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Developed and executed techniques for reducing theft.
- Managed operational reports, inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Outside Sales Manager
Express Employment Professionals
07.2013 - 12.2013
- Established a working relationship with existing and new clients.
- Identified potential leads and conducted 100 calls a week including 60 cold calls.
- Obtained Industry Outside Sales Certification.
- Correlated with staffing agents and owner to negotiate and finalize sales agreements.
- Managed territory budget to support development of regional and territory leads.
- Updated client accounts based on changing markets through CRM.
- Created efficient routes for the maximization of time and sales.
Sales Associate
Best Buy
11.2010 - 07.2013
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Arts - BA - Theater/Dance
Morehead State University
Morehead, KY2010
Skills
- Category Targets
- Strategic Sourcing
- Retail
- Customer Relations
- People Management
- Data Analysis
- Vendor Relations
- Sales
Timeline
Performance Manager
Unifi
11.2021 - Current
Category Analyst
P.L. Marketing
09.2020 - 11.2021
Marketing Development Manager
The Retail Odyssey - Kroger
08.2019 - 09.2020
Category Development Manager
The Retail Odyssey - Kroger
08.2018 - 08.2019
Customer Success Manager
ConstructConnect
04.2017 - 08.2018
Dairy Manager
Fresh Thyme Farmers Market
12.2015 - 04.2017
Studio Sales Manager
Dare To Dance
05.2014 - 12.2015
Store Manager
Sunglass Hut
11.2013 - 08.2014
Outside Sales Manager
Express Employment Professionals
07.2013 - 12.2013
Sales Associate
Best Buy
11.2010 - 07.2013
Bachelor of Arts - BA - Theater/Dance
Morehead State University
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