Christina Johnson
Louisville
Summary
Enthusiastic professional, responsible person, and computer literate. Proven leadership abilities in working as a team, great at multi-tasking, great adaptability, and able to work under pressure. I am hardworking and very determined. I am a self-motivated person who can work individually and in a team atmosphere. I have excellent customer service qualities and want to apply my skills, qualities, and knowledge to a job that will lead to a career.
Overview
2026
2026
years of professional experience
Work History
Caregiver
Affordable Home Healthcare
04.2020 - Current
- Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan.
- Allows and encourages residents to do as much of their own care as possible.
- Serves meals to residents in the dining room or apartments and may assist in preparing meals following preplanned menus.
- Encourages residents to eat a proper diet and take adequate fluids while respecting the resident’s right to free choice and records and reports changes in resident’s eating habits to the supervisor.
- Initiates and participates in leisure activities provided for residents as described in the activity calendar and encourages residents to socialize and participate in planned activities or programs to develop friendships with other residents.
Pharmacy Technician
Walgreens
01.2018 - 02.2025
- Accepting written prescriptions or refill requests from patients and evaluating information for completeness and accuracy.
- Recording medical histories while maintaining confidentiality and compliance with HIPAA regulations.
- Delivering quality customer service to patients, responding to inquiries, questions, or requests, and referring them to the pharmacist for medical information.
- Verifying the accuracy of patient information.
- Counting prescription medication, filling prescriptions, and typing and attaching medication labels.
Behavioral Health Associate
Central State Hospital
11.2019 - 02.2020
- Assist in providing a safe, secure, and comfortable environment for patients in a behavioral health setting.
- Interact routinely with patients, observe behaviors, and communicate significant observations to nursing staff and treatment team.
- May obtain patient's vital signs, height and weight as assigned and document in patient record.
- Facilitate patient educational-rehabilitative groups which cover a variety of mental health topics including social skills, coping skills, anger management and independent living skills.
- Engage patients in activities and interactions designed to encourage achievement of mental health treatment goals.
Call Center Representative
Courier Journal
2015 - 02.2017
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Handled high-volume inbound calls while maintaining accuracy and professionalism.
- Utilized CRM software to document interactions and track customer requests effectively.
- Collaborated with team members to streamline communication processes and enhance response times.
- Participated in quality assurance reviews to ensure compliance with company standards and policies.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Education
Moore Traditional High School
Louisville, KY06.2014
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Patient care
- Dependable and responsible
- Multitasking and organization
- Emotional support
- Strong ethics
- Compassionate care
- Flexible schedule
- Verbal and written communication skills
- First aid and safety
- Patient companionship
- Medication and appointment reminders
- Behavioral management
- Documentation
- COVID-19 safety policies
- HIPAA compliance
- Client documentation
- Heavy lifting
- ADL assistance
- Hoyer lifting equipment
- Complex Problem-solving
- PPE usage
- Reliability and punctuality
- Active listening
- Verbal and written communication
- Fast learner
- Clear communication
Timeline
Caregiver
Affordable Home Healthcare
04.2020 - Current
Behavioral Health Associate
Central State Hospital
11.2019 - 02.2020
Pharmacy Technician
Walgreens
01.2018 - 02.2025
Call Center Representative
Courier Journal
2015 - 02.2017
Moore Traditional High School