Summary
Overview
Work History
Education
Skills
Language
Timeline
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Christina Miller

Louisville,KY

Summary


Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.

Overview

23
23
years of professional experience

Work History

Medical Transportation Driver

H.I.S
08.2023 - Current
  • Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
  • Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
  • Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
  • Improved patient satisfaction by providing timely and efficient medical transportation services.

Operations Manager

Rural King
04.2021 - 08.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.

Part Time Supervisor

UPS
06.2018 - 04.2021
  • Evaluated existing processes for managing employee time and attendance data, recommending improvements that led to greater accuracy and efficiency across the organization.
  • Established clear expectations regarding punctuality and attendance policies for all employees, fostering a culture of accountability within the organization.
  • Conducted regular performance evaluations for team members, providing constructive feedback to promote professional growth.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Managed and updated employee benefits information.
  • Reconciled payroll discrepancies and responded to inquiries from employees.

Store Manager

Dollar General
08.2011 - 08.2016
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Sales Associate

Walmart Supercenter
08.2002 - 02.2005
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

GED -

JCTC
Louisville, KY
12.2018

Skills

  • Operations Management
  • Issue Resolution
  • Multi-Tasker
  • Process Implementation
  • Strong navigation skills
  • Team player attitude
  • Customer Service-oriented
  • Critical thinking
  • Patient care
  • Defensive driving
  • Patient transportation
  • CPR certified

Language

English

Timeline

Medical Transportation Driver

H.I.S
08.2023 - Current

Operations Manager

Rural King
04.2021 - 08.2023

Part Time Supervisor

UPS
06.2018 - 04.2021

Store Manager

Dollar General
08.2011 - 08.2016

Sales Associate

Walmart Supercenter
08.2002 - 02.2005

GED -

JCTC

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Christina Miller