Summary
Overview
Work History
Education
Skills
Timeline
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Christina Rodgers

Richmond,KY

Summary

Dynamic Customer Service Representative and Office Manager at Miller's Painting, adept at problem resolution and active listening. Achieved high customer satisfaction through effective communication and strong product knowledge, fostering lasting client relationships. Skilled in data entry and documentation, ensuring meticulous follow-up and resolution of client concerns. Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

15
15
years of professional experience

Work History

Customer Service Representative/Office Manager

Miller's Painting
04.2016 - Current
  • Managed high-stress situations effectively, always maintaining professionalism, strived to end with a happy customer or at least a satisfied one.
  • Responded to customer requests for products, services, and company information.
  • Delivered precise details to effectively resolve client concerns.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Optician/Assistant Manager

Sight Savers
05.2010 - 04.2014
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
  • Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.

Education

Bachelors - Business Management

AIU
Schaumburg, IL

ABO/NCLE-State Licensing Board-Associates - Optical Science

American Board of Opticians
Frankfort, KY

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Appointment scheduling
  • Documentation

Timeline

Customer Service Representative/Office Manager

Miller's Painting
04.2016 - Current

Optician/Assistant Manager

Sight Savers
05.2010 - 04.2014

ABO/NCLE-State Licensing Board-Associates - Optical Science

American Board of Opticians

Bachelors - Business Management

AIU

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Christina Rodgers