Christine Michelle REARDEN
Beaver Dam
Summary
Customer service professional with background as dispatcher, professional banker and admissions representative looking to join a growing entrepreneurial organization as part of the Executive team. Results-oriented, strategic sales professional with 25 years in the customer service industry. Analyst with extensive experience in data entry. Proficiencies include customer service and working in a faced paced environment.
Overview
28
28
years of professional experience
Work History
Bottling Coordinator
The Glenmore Distillery
04.2022 - Current
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Reconciled account files and produced monthly reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Implemented digital document management system, reducing paper waste and promoting environmental sustainability.
- Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
- Oversaw inventory management, ensuring office supplies were adequately stocked without overordering.
Customer Service Representative/Dispatcher
Republic Services
01.2003 - 04.2022
- Working with 2 sales professionals covering 2 states (Indiana and Kentucky), responsible individual and corporate accounts.
- Support sales reps in opening new accounts and upgrading existing service.
- Quickly and effectively solve customer challenges.
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
- Complete driver's routes accurately on a daily basis.
- Create route sheets and dispatch hauls to drivers.
- Operate scale window quickly and efficiently.
- Organized and coded all documents related to due diligence for acquisitions.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Monitored multiple databases to keep track of all company inventory.
- Completed all company insurance renewals including property, Workers' Compensation, general liability.
- Provided onsite training.
Professional Banker
National City Bank
01.1997 - 01.2003
- Provided outstanding customer service, carried out vault teller responsibilities, processed and closed auto and home equity loans.
- Trained new employees.
- Received an award for Excellence in Customer Service for outstanding performance.
- Provided onsite training.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Prepared departmental contracts for attorney approval.
Education
Owensboro High School
Owensboro, KY1990
Skills
- Managing large crews Troubleshooting
- OSHA regulatory compliance Customer service skills
- Dependable independent worker, good at following instructions
- Excellent plan comprehension group environments
- Customer service experience employee productivity reports
- Strong work ethic Solid communication skills
- Team player Strong interpersonal skills
- Timely project completion Strong organizational skills
- Quick learner
- Contract auditing
- Client-focused
- Operations management
- Training and development
- Excellent communication
- Computer proficient
- Contract negotiation/review/drafting
- Financial records and processing
- Results-oriented
- File/records maintenance
- Time management skills
- Microsoft Office
Timeline
Bottling Coordinator
The Glenmore Distillery
04.2022 - Current
Customer Service Representative/Dispatcher
Republic Services
01.2003 - 04.2022
Professional Banker
National City Bank
01.1997 - 01.2003
Owensboro High School
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