Christopher Cassidy
Louisville
Summary
Motivated Service Manager knowledgeable about mechanical service needs. Expert in operating vehicles, purchasing parts and satisfying customers. Driven to maintain reputation of excellence by keeping service operations cost-effective, speedy and high-quality. Results-driven Service Manager known for exceptional productivity and efficient task completion. Specialize in customer relationship management, operational leadership, and process optimization to enhance service delivery. Excel in communication, problem-solving, and team collaboration, ensuring smooth operations and high customer satisfaction levels. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Manager
kentowerys
Louisville
01.2025 - 07.2025
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Performed root cause analysis on recurring problems encountered by customers.
- Resolved customer complaints quickly and effectively.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Pitched in to complete various duties during peak periods or employee absences.
- Maintained inventory of parts and supplies, ensuring availability for service tasks.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Created written estimates and obtained customer consent to proceed.
- Delegated work to staff, setting priorities and goals.
- Diagnosed mechanical issues using specialized tools and equipment.
- Performed routine maintenance such as oil changes, tune-ups and brake repairs.
- Repaired or replaced worn parts such as brakes, spark plugs and radiators.
- Assessed overall condition of vehicles after servicing was complete before returning them to customers.
- Replaced engine components including filters, belts, hoses and pumps.
- Explained automotive problems and repairs to customers in clear, concise language.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
Assistant Manager
Bumper To Bumper Auto Parts
Louisville
01.2022 - 12.2024
- Investigated discrepancies between physical inventories and records.
- Maintained records of all orders placed, received, and shipped.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Resolved customer inquiries related to part availability or quality issues.
- Managed customer inquiries and complaints regarding parts availability and pricing.
- Coordinated with service department to ensure availability of necessary parts for repairs.
- Received, examined and reshelved returned parts.
- Delegated work to staff, setting priorities and goals.
Commercial Parts Manager
AutoZone
Louisville
01.2015 - 12.2022
- Conducted regular inspections of parts warehouse to assess stock levels and order requirements.
- Assisted in training staff members on proper safety protocols when handling automotive components.
- Performed quality assurance checks on incoming shipments prior to stocking them in the warehouse.
- Ensured compliance with local laws regarding hazardous materials handling procedures when storing or shipping automotive parts.
- Monitored inventory accuracy through cycle counts, adjustments, and analysis of discrepancies.
- Maintained records of all purchases, returns, transfers, and other transactions related to commercial parts management.
- Performed scheduled inventory audits per to verify accuracy and product availability.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Managed employee schedules and daily assignments.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
Assistant Manager
Advanced Auto Parts
Louisville
01.2010 - 12.2015
- Trained new employees in all aspects of the store's operations, policies and procedures.
- Responded promptly to customer inquiries regarding pricing, availability, product features and other related issues.
- Conducted complimentary battery checks, testing and wiper installations.
- Prepared detailed reports on parts department performance, highlighting achievements and areas for improvement.
- Managed customer inquiries and complaints regarding parts availability and pricing.
- Utilized parts management software for inventory tracking and order processing.
- Received, examined and reshelved returned parts.
- Coordinated parts logistics, ensuring timely delivery to customers and service departments.
- Oversaw inventory management, ensuring optimal stock levels for efficient operations.
- Led a team of parts department employees, providing training and performance evaluations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Automotive Technician
Sears Auto Center
Louisville
02.2012 - 01.2015
- Operated a variety of shop equipment safely and efficiently.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Inspected vehicle engines and other components to identify potential issues.
- Attended technical training courses when available to increase knowledge base.
- Performed drive ability tests on vehicles after repairs were completed.
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Repaired, replaced and adjusted brakes.
Education
Diesel Mechanic - Diesel Mechanics
Elizabethtown Community And Technical College
Elizabethtown, KY01-2011
Skills
- Customer satisfaction
- Team management
- Problem solving
- Quality assurance
- Inventory management
- Vehicle inspection
- Parts ordering
- Technical troubleshooting
- Maintenance and repair
- Root cause analysis
- Preventive Maintenance
- Maintenance planning
- Team leadership
- Staff management
- Customer service management
- Trustworthy and honest
- Employee supervision
- Supply ordering
- Customer service
- Shift scheduling
- Mechanical diagnostics
- Brake inspection
- A/C troubleshooting
- Vehicle maintenance
- Parts inventory management
- Attention to detail
- Computer diagnostics
- Engine repair
- Steering mechanisms
- Bearing replacement
- Brake systems
- Exhaust systems
- Oil change
- Troubleshooting and diagnosis
- Filter replacements
- Gasket replacements
- Engine oil changes
- Fluid exchanges
- Component replacement
- Vehicle test driving
- Parts replacement
- Vehicle inspections
- Preventative maintenance
Certification
- Degree in diesel mechanics
Accomplishments
- Spent many years honing my skills in learning the changes in the automotive industry.
References
References available upon request.
Timeline
Service Manager
kentowerys
01.2025 - 07.2025
Assistant Manager
Bumper To Bumper Auto Parts
01.2022 - 12.2024
Commercial Parts Manager
AutoZone
01.2015 - 12.2022
Automotive Technician
Sears Auto Center
02.2012 - 01.2015
Assistant Manager
Advanced Auto Parts
01.2010 - 12.2015
Diesel Mechanic - Diesel Mechanics
Elizabethtown Community And Technical College
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