CHRISTOPHER EBANKS
George Town
Summary
Dynamic and results-oriented professional with extensive experience in bar management and customer service, notably at PARADISE BAR & GRILLE. Excelled in creating a welcoming atmosphere, boosting repeat customer numbers significantly. Skilled in cash handling and conflict resolution, demonstrating a strong multitasking ability and an outgoing personality. Proven track record of mentoring staff and enhancing customer satisfaction.
Experienced with managing end-to-end tender processes, ensuring compliance and accuracy in all submissions. Utilizes analytical skills to align proposals with client requirements and organizational goals. Knowledge of fostering strong internal and external relationships to drive successful project outcomes.
Professional with proven track record in managing and executing tender processes effectively. Strong focus on team collaboration and achieving results, ensuring reliable performance under changing needs. Expertise in analyzing tender documents, preparing competitive bids, and maintaining compliance with regulatory requirements. Known for excellent communication skills, problem-solving abilities, and adaptability.
Overview
10
10
years of professional experience
Work History
BAR TENDER / RETAIL SALES ASSOCIATE
ANCHORS
11.2018 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
BARTENDER / SERVER
SALTY'S
07.2016 - 09.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
BARTENDER / BAR MANAGER
PARADISE BAR & GRILLE
01.2015 - 06.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Education
High School Diploma -
JOHN GRAY HIGH SCHOOL
GRAND CAYMANSkills
- Customer service
- Strong multitasking
- Exceptional customer service
- Customer assistance
- Highly reliable
- Health and safety
- Cash handling
- Cleanliness standards
- Training and mentoring
- Team player attitude
- Customer engagement
- Clear and effective communication
- Safe food handling
- Bar management
- Retail sales
- Patience and tolerance
- High volume dining
- Bid management
- Reliability and punctuality
- Outgoing personality
- Service prioritization
- Customer relationship building
Timeline
BAR TENDER / RETAIL SALES ASSOCIATE
ANCHORS
11.2018 - 07.2024
BARTENDER / SERVER
SALTY'S
07.2016 - 09.2018
BARTENDER / BAR MANAGER
PARADISE BAR & GRILLE
01.2015 - 06.2016
High School Diploma -
JOHN GRAY HIGH SCHOOL
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