Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Glock

Louisville,KY

Summary

Managerial professional with a detail-oriented mindset, experienced at Dominos Pizza Inc. in enhancing customer satisfaction and efficiency through effective management. Proven ability in decision-making and complex problem-solving, leading to strategic promotions and improved service. Skilled in training and mentoring, fostering team development and productivity.

Overview

10
10
years of professional experience

Work History

Manager

Dominos Pizza Inc.
08.2022 - Current
  • Supervised daily operations to ensure efficient food preparation and delivery processes.
  • Trained and mentored team members on customer service standards and operational procedures.
  • Implemented inventory management practices, reducing waste and improving stock accuracy.
  • Analyzed sales data to identify trends, informing strategic decisions for promotions and menu items.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Trainer

UPS
02.2015 - 08.2022
  • Collaborated with management to identify training needs and align programs with organizational goals.
  • Conducted follow-up sessions to reinforce learning outcomes and ensure retention of information.
  • Created engaging instructional materials tailored to diverse learning styles and audiences.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Server

Olive Garden
03.2018 - 06.2019
  • Managed food and beverage orders with accuracy and efficiency.
  • Delivered exceptional customer service in high-pressure environments.
  • Resolved customer complaints promptly to enhance satisfaction.
  • Maintained cleanliness and organization of dining area and service stations.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

High School Diploma -

North Bullitt High School
Louisville, KY
05.2014

Skills

  • Detail-oriented mindset
  • Decision-making
  • Time management
  • Customer service
  • Negotiation
  • Complex Problem-solving
  • Data entry

Timeline

Manager

Dominos Pizza Inc.
08.2022 - Current

Server

Olive Garden
03.2018 - 06.2019

Trainer

UPS
02.2015 - 08.2022

High School Diploma -

North Bullitt High School

Similar Profiles

CREATE PROFILE
Christopher Glock