Christopher Hobdy
Somerset
Summary
Accomplished Shift Supervisor and Quality Assurance Analyst with a proven track record at HT Hackney and Walmart Distribution Center. Expert in staff management and operations management, significantly enhancing workplace safety and efficiency. Skilled in employee training and strategic planning, fostering a culture of continuous improvement and excellence. Achieved notable reduction in employee turnover and streamlined QA processes, demonstrating exceptional leadership and problem-solving abilities.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Shift Supervisor
HT Hackney
10.2019 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Enforced company policies and regulations with employees.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Managed staff hiring, training and supervision.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Cultivated professional working relationships with peers and supervisors.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
Quality Assurance Analyst/Receiving Clerk/Forklift Operator
Walmart Distribution Center
08.2001 - 10.2019
- Mentored and coached team members on QA topics and strategies.
- Reported progress, test metrics and results to project stakeholders.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
Education
Associate of Applied Science - Industrial Maintenance
KCTCS
Somerset, KY05-2001
High School Diploma -
Southwestern Pulaski County
Somerset, KY05-1999
Skills
- Employee training
- Workplace safety
- Staff management
- Training and mentoring
- Inventory control and record keeping
- Operations management
- Safety awareness
- Conflict resolution techniques
- Schedule management
- Inventory control
- Policy enforcement
- Strategic planning
- Staff scheduling
- Schedule oversight
Accomplishments
- Supervised team of over 20 staff members.
- Moved to shift supervisor in less than 6 months.
Certification
- Forklift Operator Certification – Occupational Safety and Health Administration or other recognized entities.
Languages
English
Full Professional
Timeline
Shift Supervisor
HT Hackney
10.2019 - Current
Quality Assurance Analyst/Receiving Clerk/Forklift Operator
Walmart Distribution Center
08.2001 - 10.2019
- Forklift Operator Certification – Occupational Safety and Health Administration or other recognized entities.
Associate of Applied Science - Industrial Maintenance
KCTCS
High School Diploma -
Southwestern Pulaski County
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