CHRISTOPHER SMITH
LEXINGTON
Summary
24 years of solid experience in customer service representation, clinical office, technical assistance, dispatch operations and procedures. Also extremely productive in a high volume, high stress environment.
Overview
11
11
years of professional experience
Work History
Patient Relations Assistant
University of Kentucky
02.2021 - Current
- Responsible for scheduling appointments, insurance verification, patient registration and communicating information with patients in person.
- Currently assigned as a PRA in the Medicine Specialties at Kentucky Clinic.
- Responsible for uploading Medical Records and documenting patient files
- Collection of Co-pays from patients
- Scheduling patients for clinic follow-ups and lab appointments
STEPS Patient Relations Assistant
University of Kentucky
07.2021 - 02.2021
- Responsible for scheduling appointments, insurance verification, patient registration and communicating information with patients in person.
- Currently assigned as a PRA in the Medicine Specialties at Kentucky Clinic.
Dispatch Operations Specialist
AAA
04.2017 - 06.2021
- Responded to over 200 daily caller requests with information about assistance and time frames.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Directed all dispatching, routing and tracking of 30 fleet vehicles.
- Documented all changes in computer tracking system.
- Maintained, updated and detailed records of calls in physical and electronic database.
- Established long-term customer relationships through prompt and courteous service.
Customer Service Representative
TwinSpires.com Inc.
04.2016 - 01.2017
- Conferred with customers by telephone and in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Determined charges for services requested, collect deposits or payment, or arrange for billing.
- Explained and interpret house rules such as game rules or betting limits for patrons.
- Compiled customer feedback and recommended service delivery improvements to management.
Customer Service Representative
Amazon.Com Inc.
10.2014 - 01.2016
- Responded to customer requests for products, services and company information.
- Entered customer interaction details in company software to track requests, document problems and record solutions offered.
- Contacted customers to respond to inquiries or notify them of claim investigation results or any planned adjustments.
- Worked as SME (Subject Matter Expert)
Education
High School - General Studies
Belfry High School
Belfry, KY05-1992
No Degree - Business Management
Southern West Virginia Community & Technical College
Williamson, WVSkills
- Dispatch communication
- Dispatch procedures
- Customer Service
- Complaint resolution
- Order fulfillment
- Technical support
- Medical Office Reception
- Follow-up skills
- Policy adherence
- Data entry proficiency
- Stress tolerance
- Strong interpersonal skills
Timeline
STEPS Patient Relations Assistant
University of Kentucky
07.2021 - 02.2021
Patient Relations Assistant
University of Kentucky
02.2021 - Current
Dispatch Operations Specialist
AAA
04.2017 - 06.2021
Customer Service Representative
TwinSpires.com Inc.
04.2016 - 01.2017
Customer Service Representative
Amazon.Com Inc.
10.2014 - 01.2016
High School - General Studies
Belfry High School
No Degree - Business Management
Southern West Virginia Community & Technical College