Christy Scott
Paducah
Summary
Detail-oriented Patient Access Coordinator with expertise in managing patient check-in processes and coordinating insurance verification. Demonstrates proficiency in enhancing service delivery and patient satisfaction through effective appointment scheduling and prompt resolution of concerns.
Overview
21
21
years of professional experience
Work History
Patient Access Coordinator
Baptist Health Medical Group
Paducah
05.2020 - 07.2026
- Coordinated insurance verification to ensure patient eligibility and coverage.
- Verified demographics and insurance information to register patients in computer system.
- Managed patient check-in processes for efficient service delivery.
- Assisted patients with registration forms and collected necessary documentation.
- Scheduled appointments and provided follow-up reminders to patients.
- Educated patients on services offered by the medical group and navigation protocols.
- Resolved patient concerns promptly to enhance overall satisfaction and experience.
- Applied HIPAA privacy and security regulations while handling patient information.
Medical Billing/Coding and Credentialing Specialist
Ulrich Medical Concepts
Paducah
01.2012 - 10.2017
- Coded professional services for pain management, OB/GYN, and family practice providers, facilitating reimbursement and compliance
- Credentialed providers with all major insurance companies, streamlined provider enrollment, and maintained accurate records.
- Managed accounts receivable billing processes to ensure timely collections and accuracy
Billing Specialist
Dallas Medicall
Paducah
07.2010 - 01.2012
- Resolved billing inquiries and processed payments to enhance customer satisfaction
- Facilitated credentialing for healthcare providers to maintain compliance and operational integrity
- Coordinated front desk reception duties to ensure efficient visitor management
- Developed software applications through coding
Assistant Manager
Taco John's
Paducah
08.2008 - 04.2010
Medicaid Support Specialist
Paducah Area Transit
Paducah
01.2006 - 08.2006
Education
Office Technology Program - Medical Coding and Billing
West KY Community & Technical College
Paducah, KYSkills
- Insurance verification
- Patient registration
- Medical Billing
- Claims management
- Medical Coding
- Coding accuracy
- HIPAA compliance
- Revenue Cycle Management
- Patient Engagement
- Patient Support
- Appointment management
- Durable Medical Equipment
- MEDICAID
- Communication Techniques
- Medical Insurance
- Medical billing
Additional Information
Management Skills, Customer Service Skills
Employment Skills
- Developed ability to work in a fast-paced atmosphere
- Maintained excellent customer relations and developed customer rapport
- Diplomatically resolved customers complaints on as-needed basis
- Accurately calculated and made daily deposits of up to $5,000
- Ability to follow instructions well and make decisions with no supervision
- Motivated and supervised 10+ employees on daily basis
- Maintained all record-keeping procedures without error
- Delegated responsibilities to employees to meet company's expectations
- Effectively developed telephone communication skills and consistently met quotas
- Developed the skills to get medical professional claim processed in an efficient and timely manner
- Sufficiently maintain an A/R
- Proficient in credentialing and contracting with all Medicaid Products, Commercial Plans
Assessments
- Email, Proficient, 10/19, Measures a candidate's ability to effectively compose and organize email messages., https://share.indeedassessments.com/share_to_profile/a1f3e70004b80563961dc2c551e6bb05eed53dc074545cb7
- Medical Billing, Proficient, 09/19, Understanding the procedures and forms used for medical billing., https://share.indeedassessments.com/share_to_profile/5e1f939f129028b4c9e30287b765aa8deed53dc074545cb7
Personal Information
- Willing To Relocate: Paducah, KY
- Authorized To Work: US for any employer
Timeline
Patient Access Coordinator
Baptist Health Medical Group
05.2020 - 07.2026
Medical Billing/Coding and Credentialing Specialist
Ulrich Medical Concepts
01.2012 - 10.2017
Billing Specialist
Dallas Medicall
07.2010 - 01.2012
Assistant Manager
Taco John's
08.2008 - 04.2010
Medicaid Support Specialist
Paducah Area Transit
01.2006 - 08.2006
Office Technology Program - Medical Coding and Billing
West KY Community & Technical College