Christy Smith
Middlesboro
Summary
Versatile Banking professional successful at cross-selling bank products and services. Hardworking and outgoing team member skilled in cash handling processes and management principles. Capable Backup Head Teller / CSR with outstanding background in customer service, sales and banking. Addresses all questions and concerns with customer satisfaction in mind.
Overview
12
12
years of professional experience
Work History
Teacher's Assistant/Teacher
Clinch-Powell Educational Cooperative
08.2022 - 09.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Received CDL's in order to drive the bus
- Certified in First Aid and CPR
Backup Headteller/CSR
Commercial Bank
10.2012 - 08.2022
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Organized and removed online banking files no longer in use.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Sold cashier's checks, traveler's checks and money orders.
- Executed wire transfers, stop payments and account transfers.
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Handled various accounting transactions.
- Maintained scheduling for main branch to keep all shifts appropriately staffed.
- Maintained teller drawer to perform bank transactions.
- Maintained friendly and professional customer interactions.
Education
Powell Valley High School
Speedwell, Tn05.2001
Diploma - Dental Assisting
PennFoster
Online 09.2017
Skills
- Exceptional Customer Service
- Night and safe deposit procedures
- Cash Handling Expertise
- Cheerful
- Positive
- Cash Handling
- Banking
- Financial services
- Parent-Teacher Communication
- Lesson Planning
- Positive Reinforcement
- Documentation And Reporting
- Classroom Safety Practices
Timeline
Teacher's Assistant/Teacher
Clinch-Powell Educational Cooperative
08.2022 - 09.2024
Backup Headteller/CSR
Commercial Bank
10.2012 - 08.2022
Powell Valley High School
Diploma - Dental Assisting
PennFoster
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