Chrystal Eason
Owingsville
Summary
To work for a winning company and provide excellent customer service and quality products. I wish to bring a positive attitude to the client and be a benefit to any employer.
Overview
10
10
years of professional experience
Work History
CST Level 1, Open Enrolment Tech
GDIT
01.2016 - 01.2018
- Trained in enrollment assistance.
- Handled back-to-back Health Marketplace calls.
- Ranked top 10 for first-week performance.
- Received award for top survey ratings.
- Contributed feedback for center improvement.
- Supported supervisors with team board updates.
- Guided peers on navigation skills and inquiry responses.
- Boosted team morale through activities.
- Top performer in handle time, adherence, quality, attendance.
Team Lead, Escalations expert
Xerox/ Sprint Back office
01.2015 - 01.2016
- Trained in all areas of Sprint Communications.
- Handled escalations, averaging 9 tickets per hour against a goal of 4.
- Planned games and morale-boosting activities as part of Culture Committee, including employee birthdays and anniversaries.
- Assisted customers throughout the service experience.
- Achieved top ranking in customer feedback at center.
- Managed customer escalations, turning negative experiences into positive outcomes.
- Supported new reps in learning lab, improving system navigation and increasing passing rates.
Adecco worker/ Nestle Full time
Adecco / Nestle
01.2013 - 01.2013
- Worked in factory environment.
- Served as senior cart loader.
- Trained temporary staff for cart loader role on line 6.
- Instructed on cart loading and material prep.
- Added overflow product for lines five to nine.
- Assisted maintenance with cleaning and mezzanine oversight.
- Managed rework and repackaging for error orders.
- Trained on wrappers for line five and overflow assistance.
Customer Service Representative
Affiliated Computer Services
01.2012 - 01.2013
- Trained in Humana Health Care Plan Enrollment and Benefits.
- Handled numerous calls in call center environment.
- Guided members through Humana Medicare Benefits enrollment.
- Managed pharmacy inquiries regarding insurance claims processing.
- Used Abacus Pharmacy software to complete member prescriptions.
- Expedited AbacusRx-related questions for prescription fulfillment.
- Assisted with refill requests for vacations.
Warehouse Worker and Picker
Amazon.com/ Integrity Staffing
01.2011 - 01.2011
- Operated in a fast-paced environment.
- Walked 10-15 miles during 10-hour shifts.
- Scanned 55 items per hour for tote inventory during holiday rush.
- Conducted quality control prior to shipping.
- Processed damaged or missing orders in claims division.
Cancellations and Billing Representative
Office team/ Urban Active
01.2011 - 01.2011
- Managed inbound and outbound membership calls.
- Processed cancellations and resolved billing disputes.
- Digitized documents and organized physical copies.
- Handled emails, faxes, and forms for billing and cancellations.
- Entered memberships into system and managed member payments.
Customer Service Representative Level II
Pacific Pulmonary
01.2010 - 01.2011
- Managed high volume of inbound calls in call center.
- Supported patients with orders and service inquiries.
- Facilitated calls for oxygen systems, nebulizers, and CPAP/BiPAP equipment.
- Collaborated with management to enhance customer satisfaction.
- Processed incident reports for patient safety.
- Troubleshot medical equipment following standard procedures.
- Delivered optimal service to elderly clients.
- Complied with police regulations during crisis calls.
Book Seller
Half Price Books
01.2010 - 01.2010
- Assisted customers in the selling/purchasing process when it came to new and used books.
- Merchandised product to increase customer shop-ability and sales.
- Assisted with cleaning and working on the appearance of the store.
- Handled customer service in all areas of the store.
Customer Service Representative
Affiliated Computer Services
01.2008 - 01.2010
- Trained in Sprint Communications services.
- Handled numerous calls in call center.
- Educated on Sprint Modems, landlines, mobile services.
- Supported customers throughout service experience.
- Developed protocols for equipment disputes with management.
- Facilitated ownership transition at Sprint Company.
- Managed customer retention based on surveys.
- Collaborated on enhanced billing system with management team.
- Led team meetings and mentored new associates.
- Resolved escalations to improve customer satisfaction.
- Conducted Quality Control to enhance representative performance.
Education
GED -
Ashland Community College
01.2005
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Troubleshooting
Timeline
CST Level 1, Open Enrolment Tech
GDIT
01.2016 - 01.2018
Team Lead, Escalations expert
Xerox/ Sprint Back office
01.2015 - 01.2016
Adecco worker/ Nestle Full time
Adecco / Nestle
01.2013 - 01.2013
Customer Service Representative
Affiliated Computer Services
01.2012 - 01.2013
Warehouse Worker and Picker
Amazon.com/ Integrity Staffing
01.2011 - 01.2011
Cancellations and Billing Representative
Office team/ Urban Active
01.2011 - 01.2011
Customer Service Representative Level II
Pacific Pulmonary
01.2010 - 01.2011
Book Seller
Half Price Books
01.2010 - 01.2010
Customer Service Representative
Affiliated Computer Services
01.2008 - 01.2010
GED -
Ashland Community College
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