Ciara Pleake
De Mossville
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
7
7
years of professional experience
Work History
Tech Support Agent
RDI Connect
09.2025 - Current
- Resolved technical issues for customers via phone, email, and chat support channels.
- Guided users through troubleshooting steps to enhance user experience and satisfaction.
- Documented support interactions in ticketing system for accurate record-keeping and follow-up.
- Collaborated with cross-functional teams to address complex customer concerns effectively.
Coordinator
The Breakers of West Palm Beach
06.2022 - 08.2025
- Coordinated event logistics for sizing and appearance of team members ensuring seamless execution of activities and guest satisfaction.
- Managed scheduling and communication among departments to enhance operational efficiency.
- Developed training materials for staff onboarding, improving knowledge retention and performance consistency.
- Implemented new processes to streamline workflow, reducing turnaround time for service requests.
Resident Assistant
Canterfield of Oak Ridge
09.2018 - 09.2020
- As a resident assistant, I provided care to my patients that were just of assistance and under specific circumstances due to the facility and their protocol. My responsibilities and services were, but not limited to, assistance with meal reminders, shower assistance, recreation group assistance and companionship. As a resident assistant, I also worked closely with 16 patients with Alzheimer’s and Dementia. I provided all needs and wants for these patients. My responsibilities were, but not limited to full personal care, meal prep, activity arrangement, and assistance with all request.
Education
Associate's degree - Pharmacy
South College
Knoxville, TN11.2025
High school diploma - Pharmacy
Oak Ridge High School
Oak Ridge, TN05.2015
Skills
- Caregiving
- Microsoft Word
- Excel
- Tech support
- Problem solving
- Troubleshooting
- Team lead
- Inventory clerk
Timeline
Tech Support Agent
RDI Connect
09.2025 - Current
Coordinator
The Breakers of West Palm Beach
06.2022 - 08.2025
Resident Assistant
Canterfield of Oak Ridge
09.2018 - 09.2020
Associate's degree - Pharmacy
South College
High school diploma - Pharmacy
Oak Ridge High School