Cierra Childress
Information Technology Professional
Louisville,KY
Summary
Strategic Information Technology Professional skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 6+ year record of building positive relationships with internal and external stakeholders.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Director of Information Technology
Construction Accounting and Marketing
5 2023 - Current
- Managed technology vendor relationships effectively, ensuring timely delivery of products and services while maintaining cost controls, decreasing unnecessary spending by 25%.
- Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities.
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
- Enhanced cybersecurity measures for organization through regular system audits, vulnerability assessments, and employee training programs.
- Deployed, monitored and maintained system installation, upgrades and network integration.
- Championed best practices in information management while maintaining focus on continuous improvement to drive operational excellence throughout organization.
Manufacturing Business Analyst
Kentucky Trailer
8 2022 - 5 2023
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Performed gap analysis to identify areas of improvement.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
Oracle Business and Application Analyst
YUM! Brands
09.2021 - 07.2022
- Identified potential cost-saving opportunities through evaluation of existing application infrastructure, ultimately optimizing resource allocation.
- Collaborated with cross-functional teams to ensure seamless integration between applications, improving business processes.
- Performed troubleshooting, maintenance and optimization of Oracle Human Capital Management applications.
- Provided training to clients in use of Oracle systems and applications.
- Streamlined user experience through optimization of application workflows and interfaces.
- Trained end-users on new applications and features, facilitating smooth transition during software roll-outs.
- Documented clients' issues and processes of resolution.
Applications Support Technician
Winston Industries
07.2018 - 8 2021
- Delivered high-quality support services by thoroughly understanding client needs and offering customized solutions.
- Cultivated positive relationships with clients through consistent delivery of top-notch support services, fostering long-term satisfaction.
- Created one-on-one demos for new processes and enhancements for dashboards and reporting.
- Developed custom reports for users, including via Power BI, Oracle Reports, SQL Developer and Oracle Discoverer.
- Crafted custom dashboards for executive team and C-suite using Power BI and Sisense, including data modeling, visualizations, and formula creations.
- Responsible for overhauling existing workflow for manufacturing division to remove untraceable tribal knowledge and create more fluid flow of production to allow consistency for cross training.
- Uncovered, developed plan for, and corrected inefficiency of accounting for labor time capture which allows for proper recording and boosting more accurate unit cost.
- Improved inventory transaction logging by enforcing operation changes such as real-time tracking and custom accounts for inventory team members.
- Enhanced areas of training and product usability to establish standards to maximize usage, allowing stakeholders to gain full capacity of team member strengths.
- Led in revamp of existing ERP (Enterprise Resource Planning) to develop plants, work centers and create/maintain comprehensive location system, working alongside directors from admin services, manufacturing, electronics and food-service divisions.
- Value stream mapping for ERP needs based in Accounting, Sales Administration, Production Planning, Human Resources, Shipping/Receiving, Purchasing, Product Support which resulted in customization to ERP to increase efficient processes and increased visibility to departmental needs.
- Implemented Robin meeting room deployment.
IT Technician
Winston Industries
04.2018 - 07.2018
- Build custom computers depending on job role intended for
- Upgrade existing systems
- Install, configure and upgrade Windows operating systems and software
- Create users in Active Directory and Office 365
- Review Quarantine and incidents within O365 portal
- Troubleshoot hardware and software issues like Microsoft applications, PDF readers, graphics cards, HDMI/Ethernet connection, driver issues
- Manage Active Directory to include creation and deletion of accounts
- User Account creations and terminations
- Security camera footage review
- Badge access control
- Proficient in O365 Admin Portal
- ERP (Enterprise Resource Planning) user troubleshooting
- Provide tier I and II support to end users via help desk
- Provide recommendations for hardware and software
- Install, assemble and configure computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware
- Earned outstanding customer service award from co-workers and management.
Education
Associate of Applied Science - Computer Information Technology
Sullivan University
Louisville, KY 05.2017 - 05.2020
Microsoft Power BI Boot Camp -
CPRIME
04.2020 - 05.2020
Skills
IT Asset Management
Data Analytics
Business Analysis
Problem-Solving
Time Management
Problem-Solving Abilities
Multitasking Abilities
Excellent Communication
Self Motivation
Decision-Making
Adaptability and Flexibility
Organizational Skills
Team Building
Attention to Detail
Professionalism
Interpersonal Skills
User Support
SQL Proficiency
User Acceptance Testing
HTML and CSS
Database Administration
Python
System Administration
Ticket management
References
References available upon request
Timeline
Oracle Business and Application Analyst
YUM! Brands
09.2021 - 07.2022
Microsoft Power BI Boot Camp -
CPRIME
04.2020 - 05.2020
Applications Support Technician
Winston Industries
07.2018 - 8 2021
IT Technician
Winston Industries
04.2018 - 07.2018
Associate of Applied Science - Computer Information Technology
Sullivan University
05.2017 - 05.2020
Director of Information Technology
Construction Accounting and Marketing
5 2023 - Current
Manufacturing Business Analyst
Kentucky Trailer
8 2022 - 5 2023
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