Cindy Chappell
Louisville
Summary
Results-driven Senior Pharmacy Technician with expertise in prescription processing, inventory management, and regulatory compliance. Enhanced pharmacy operations through effective teamwork, communication, and adaptability, while delivering outstanding patient service. Contributed to workflow improvements and trained junior staff, leveraging strong knowledge of pharmacology and drug inventory management.
Overview
17
17
years of professional experience
Work History
Senior Pharmacy Technician- remote
Pharmscript
Somerset
12.2024 - Current
- Provide exceptional customer service to all consumers and members of the clinic staff
- Fills prescription orders and makes them available for verification under direct supervision of the Registered Pharmacist
- Orders, receives and stores incoming pharmacy supplies
- Receives and processes wholesaler medication orders
- Verifies medication stock and enters data in computer to maintain inventory records
- Works with the Pharmacist to assist in the pharmacy functions and keeping the pharmacy in compliance with all federal and state requirements
- Performs various clerical duties relating to the department
- Communicates with strong professional verbal and written communication skills
- Other duties as assigned
Customer Service Representative
Greyhound: Bus Station
Indianapolis
02.2009 - 04.2017
- Assisted customers with ticket purchases and travel inquiries.
- Resolved customer complaints and provided effective solutions.
- Managed schedules for bus departures and arrivals efficiently.
Correctional Officer
Plainfield Correctional Facility
Plainfield
03.2010 - 10.2010
- • Monitor assigned areas at various intervals for security of incarcerated individuals, count of incarcerated individuals, and security of buildings and grounds.
• Follow and ensure compliance with established security procedures.
• Manage incarcerated individuals in various work details including general clean-up of institutional grounds and buildings.
• Escort incarcerated individuals to and from various locations across the facility for food, medicines, work assignments, and recreation.
• Keep records and make reports on such matters as incarcerated individuals' movements, activities, and rule violations.
Education
Certificate - Pharmacy
Pharmacy Training LLC
Indianapolis, IN 04.2017 - 06.2017
Broad Ripple High
Indianapolis, INSkills
Medication verification
- Drug utilization review
- FDA and HIPAA compliance
- HIPAA compliance
- Insurance billing
- Data entry
- Regulatory knowledge
- Problem solving
- Critical thinking
- Effective communication
- Conflict resolution
- Customer service advocacy
Timeline
Senior Pharmacy Technician- remote
Pharmscript
12.2024 - Current
Certificate - Pharmacy
Pharmacy Training LLC
04.2017 - 06.2017
Correctional Officer
Plainfield Correctional Facility
03.2010 - 10.2010
Customer Service Representative
Greyhound: Bus Station
02.2009 - 04.2017
Broad Ripple High