Cirk Hinds
George Town, Cayman Islands
Overview
18
18
years of professional experience
Work History
Bartender / Waiter
Breezes Runaway Bay Hotel
01.2013 - 01.2014
- Maintaining a constant awareness of bartending practices and process improvements for the establishment, always aware of customer needs and satisfaction, skilled in informative and suggestive selling.
- Manage bar revenues, ensuring all cash is properly counted.
- Establishing relationships with each guest and help build a strong reputation for the company.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Steward / Bartender Customer Service
Hedonism Hotel
01.2011 - 01.2012
- Assessed customers' needs and preferences and make recommendations
- Adept at maintaining a clean and organized bar area, and dedicated to providing customers with a warm and welcoming environment
- Place liquor orders, manage stocking, and record inventory
- Assist in creating new recipes and special menus
- Consistently provide prompt service, manage cash and payments, and maintain customer satisfaction
- Mastered the practice of up-selling, thus increasing sales and providing the customers with the best options that the bar offered
- Managed closing duties, including restocking items and reconciliation of the cash drawer.
Security Officer
Email Security
01.2009 - 01.2011
- Oversaw and patrolled premises during business hours and after to ensure the highest level of security.
- Worked to preserve order while enforcing regulations and directives
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Implemented emergency response activities as appropriate
- Reported suspicious activities and persons to law enforcement.
- Monitored surveillance equipment and inspected buildings and equipment.
- Preserved order while enforcing regulations and directives for personnel, visitors, and the facility.
- Organize, coordinate, supervise, monitor and evaluate all daily operations of assigned gate staff functions including dispatch, welcome gate staff of guest, and guest check-in.
- Opened, secured, and closed the rooms or areas according to department schedule and procedures.
Security agent / Team leader Server / Customer service
Moon Palace Jamaica Resort & Spa
01.2016 - 01.2022
- Provided security coverage to ensure the safety of guests and property.
- Responds to incidents and emergencies in accordance with corporate security protocols.
- Established strong relationships with clients by addressing their concerns promptly and professionally..
- Report accidents, injuries, and unsafe work conditions to direct report and relevant manager.
- Maintained confidentiality while handling sensitive information related to client assets or personnel information.
- Documented incident reports accurately to support management decisions and external investigations as needed.
- Efficiently execute multitask activities such as guest requests, radio dispatch, guest arrivals, contact property representatives, and the operation of the dispatch system.
- Log in and out vehicles.
Supervisor
CO supermarket
01.2014 - 01.2014
- Lead a team of up to six to reach sales goals by coordinating people and resources.
- Trained and supervised up to ten team members at once on best practices, customer service, and corporate culture.
- Working closely with the management team, suppliers, and manufacturers.
- Analyzing the incoming sales reports and statistics.
- Inspecting and counting items received and check them against invoices or other documents, recording shortages and rejecting damaged goods.
- Creating sales forecasts for the next quarter to identify areas of growth.
- Deciding on upcoming advertising and promotional activities
- Determining in-store promotions or special offers that will increase sales.
- Maintain consistent top records for meeting sales goals each month
- Executed company policies and procedures to maintain a safe work environment for myself and fellow associates.
Customer Service / Merchandiser
General Foods Supermarket
01.2006 - 01.2009
- Perform duties such as maintaining store shelf standards and inventory, including rotation of products, displaying merchandise properly, placing shelf strips and attaching tags properly, checking date codes, plan-o-gram integrity, processing pack outs, restocks, reorders as necessary.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Checking inventory records to determine the availability of requested merchandise.
- Notifying departments when supplies of specific items are low, or when orders would deplete available supplies.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
Construction Worker
Busy Bee Recruitment Agency
04.2022 - 09.2022
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Contributed to a positive work culture by fostering teamwork among staff through open communication channels, which led to higher overall productivity levels during projects.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Operated power equipment to move materials and promote job efficiency.
Multipurpose Associate
Muss Grocery Store
09.2022 - Current
- Worked varied hours to meet seasonal and business needs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Greeted customers and offered assistance for increased customer satisfaction.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed inventory control, such as counting, and stocking merchandise.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Checked packages and merchandise for damage and notified vendors.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Maintained a clean work environment through routine organization of shelves and removal of waste materials, promoting overall warehouse efficiency.
Education
Diploma in Retail
Allison
Online2024
Sanitation Certificate Level 2
Education And Training (NCTVET)
Ocho Rios, Jamaica 01.2007 - 2007.05
Waiter & Bartending Course
St. Monica's College
Ocho Rios, Jamaica 01.2000 - 2005.05
Security Certificate/license
Tacky High School
01.1994 - 2000.05
School Leaving Certificate
Three Hills Primary School
Ocho Rios, Jamaica 01.2000 - 2005.05
Skills
Quality Standards
Company Policies
Communication
Customer Sales
Sales Goals
Direct Reports
Management
Direct Supervision
Construction
Security
Driving LIcence
Drivers Licence for approximately 10 years.
References
Available upon request
Timeline
Multipurpose Associate
Muss Grocery Store
09.2022 - Current
Construction Worker
Busy Bee Recruitment Agency
04.2022 - 09.2022
Security agent / Team leader Server / Customer service
Moon Palace Jamaica Resort & Spa
01.2016 - 01.2022
Supervisor
CO supermarket
01.2014 - 01.2014
Bartender / Waiter
Breezes Runaway Bay Hotel
01.2013 - 01.2014
Steward / Bartender Customer Service
Hedonism Hotel
01.2011 - 01.2012
Security Officer
Email Security
01.2009 - 01.2011
Sanitation Certificate Level 2
Education And Training (NCTVET)
01.2007 - 2007.05
Customer Service / Merchandiser
General Foods Supermarket
01.2006 - 01.2009
Waiter & Bartending Course
St. Monica's College
01.2000 - 2005.05
School Leaving Certificate
Three Hills Primary School
01.2000 - 2005.05
Security Certificate/license
Tacky High School
01.1994 - 2000.05
Diploma in Retail
Allison
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