Angie Salyers
Bear Branch,KY
Summary
Dynamic Office Manager with a proven track record at Hagans Town and Country Animal Clinic, excelling in customer service and inventory control. Enhanced clinic workflow through effective scheduling and developed training programs that improved team performance. Strong organizational skills and relationship-building abilities fostered trust and satisfaction among clients and staff alike.
Overview
15
15
years of professional experience
Work History
Office Manager
Hagans Town and Country Animal Clinic
03.2017 - Current
- Streamlined appointment scheduling to optimize clinic workflow and enhance client satisfaction.
- Managed inventory control, ensuring adequate stock levels of medical supplies and equipment.
- Developed training programs for new staff, improving onboarding efficiency and team performance.
- Oversaw billing processes, ensuring accuracy in patient invoicing and insurance claims.
- Coordinated communication between veterinary staff and clients, fostering strong relationships and trust.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
SRNA
Hyden Health and Rehab
01.2011 - 03.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Education
Leslie County High School
HydenSome College (No Degree) - Criminal Justice
Hazard Community Tech College
HazardSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Payroll and budgeting
- Account reconciliation
- Credit and collections
- Relationship building
- Mail handling
- Scheduling
- Staff management
- Inventory control
- Conflict management
- Staff hiring
Timeline
Office Manager
Hagans Town and Country Animal Clinic
03.2017 - Current
SRNA
Hyden Health and Rehab
01.2011 - 03.2017
Some College (No Degree) - Criminal Justice
Hazard Community Tech College
Leslie County High School
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