Clarice Marr

Accomplished workforce management expert with a proven track record of optimizing resource planning, improving operational efficiency, and driving employee retention in virtual environments. Adept at workforce management implementation, auditing, strategic planning, and relationship-building. Passionate about creating scalable solutions and leading high-performing teams.

Professional business leader prepared for challenges of Senior Manager role. Combines deep understanding of business operations with commitment to driving team success and achieving significant results. Renowned for adaptability in dynamic environments and collaborative approach to problem-solving, leveraging keen analytical and decision-making skills.

• Operational Efficiency: Optimized workload alignment, task management, and resource distribution to exceed service level expectations while driving agent retention and reducing absenteeism.
• Process Innovation: Developed a headcount tracking and rostering system adopted across departments, streamlining reporting and workforce planning.
• Shrinkage Reduction: Initiated metric-focused strategies that reduced shrinkage by 8% overall and up to 16% within specific programs.
• Employee Retention: Improved employee retention by 15% within a year through internal talent mobility, flexible scheduling, and innovative staffing models.
• Rapid Staffing Expansion: Coordinated seasonal staffing surges of up to 3,000% within 30 days through strategic collaboration with HR, Learning & Development, and Talent Acquisition.
• Cost Savings: Reduced external hiring by 30% within six months, generating an annual organizational savings of over $750,000.