Clark Martinez Hydes
George Town,Grand Cayman
Summary
Detail-oriented professional with strong inventory management skills. Proven ability to monitor stock levels and engage customers effectively, ensuring accurate inventory availability and enhancing customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail/Inventory Associate
Workplace Environment
George Town, Grand Cayman
10.2023 - 07.2025
- Monitored inventory levels to ensure accurate stock availability.
- Assisted in receiving and inspecting incoming shipments for quality control.
- Operated inventory management systems to track stock movements effectively.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Steel Worker
Reeves Construction
George Town, Grand Cayman
10.2021 - 08.2023
- Interpreted blueprints to ensure precise measurements and material usage.
- Unloaded and positioned prefabricated steel units for hoisting.
- Inspect finished products for conformance with specifications.
- Laid metal decking and installed safety railings accurately and according to specifications.
Customer Support Specialist
Concentrix
San Pedro Sula, Cortes
01.2019 - 10.2020
- Managed customer inquiries through phone, email, and chat channels.
- Collaborated with teams to resolve complex customer issues efficiently.
- Analyzed customer feedback to improve service delivery processes.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Audited customer account information to identify issues and develop solutions.
Customer Service Representative
Convergys
San Pedro Sula, Cortes
02.2015 - 01.2019
- Utilized CRM software to track customer interactions and support requests.
- Prevented key account losses by researching discrepancies and correcting problems.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with inquiries and resolved issues effectively.
Education
High School Diploma -
Mangrove Bight Adventist School
Mangrove Bight, Guanaja, Bay Islands Of Honduras11-2013
Skills
- Inventory management
- Stock tracking
- Issue resolution
- Time management
- Attention to detail
- Problem solving
- Team collaboration
- Data analysis
- Efficient communication
- Customer relationship management
Certification
- Private Pilot License
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Retail/Inventory Associate
Workplace Environment
10.2023 - 07.2025
Steel Worker
Reeves Construction
10.2021 - 08.2023
Customer Support Specialist
Concentrix
01.2019 - 10.2020
Customer Service Representative
Convergys
02.2015 - 01.2019
High School Diploma -
Mangrove Bight Adventist School
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