Clark Martinez Hydes
North Side
Summary
Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Overview
11
11
years of professional experience
Work History
Call Center Sales Representative
Convergys ( The Company Transitioned To Another Owner-Concentrix)
San Pedro Sula, Cortes
01.2015 - 01.2019
- Educated customers on product and service benefits, explaining features and answering questions.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Developed extensive knowledge of products and services to better assist customers.
Call Center Customer Service Representative
Concentrix ( Left Due To Covid-19 Complications)
San Pedro Sula, Cortes , Honduras
03.2019 - 09.2020
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
- Maintained compliance with established and updated policies and procedures with minimal supervision.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Assessed issues to determine appropriate troubleshooting methods for remediation.
Steel Worker
Reeves Construction
George Town, Grand Cayman
08.2021 - 06.2023
- Welded, cut and bent steel as necessary with torches, metal shears and welding equipment.
- Worked on elevated job sites while adhering to Area of certification guidelines and maintaining proper safety measures.
- Examined and installed metal components according to customer specifications.
Retail/Inventory Associate
Workplace Environments
George Town, Cayman Islands
10.2023 - 07.2025
- Maintained a well-organized stockroom, ensuring easy access to products for retail staff.
- Assisted in reducing shrinkage through diligent monitoring of inventory levels.
- Demonstrated flexibility by adapting quickly to changes in schedule or task assignments as required by business needs or management direction.
- Contributed to successful store audits by maintaining accurate inventory records and documentation.
- Enhanced inventory accuracy by conducting thorough and efficient stock count.
Education
Private Pilot License - Aviation
Evcoar San Pedro Sula
San Pedro Sula, Honduras09.2019
High School Diploma - Ciencias Y Letras
Centro Educativo Adventista Berkshire
Mangrove Bight , Guanaja, Honduras11.2013
Skills
- Customer Service
- Teamwork and Collaboration
- Multitasking and Prioritization
- Computer Skills
- Customer Support
- Problem-Solving
- Cash handling
- Product knowledge
- Stocking and receiving
- POS system operations
- Order processing
- Inventory audits
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Retail/Inventory Associate
Workplace Environments
10.2023 - 07.2025
Steel Worker
Reeves Construction
08.2021 - 06.2023
Call Center Customer Service Representative
Concentrix ( Left Due To Covid-19 Complications)
03.2019 - 09.2020
Call Center Sales Representative
Convergys ( The Company Transitioned To Another Owner-Concentrix)
01.2015 - 01.2019
Private Pilot License - Aviation
Evcoar San Pedro Sula
High School Diploma - Ciencias Y Letras
Centro Educativo Adventista Berkshire