Claudia Gearhart
Frankfort
Summary
Dedicated professional with a strong background in the hospitality industry. Committed to maintaining high service standards and fostering a positive work environment to drive team performance and customer satisfaction. Flexible and organized professional with several years of experience facilitating busy restaurant environment operation with consistent focus enhancing employee workplace satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Miguelsrestaurant
Frankfort
02.2017 - Current
- Trained and supervised staff to maintain high service standards.
- Developed and enforced health and safety protocols for kitchen operations.
- Managed daily restaurant operations and ensured smooth service flow.
- Implemented marketing strategies to enhance customer engagement and satisfaction.
- Resolved customer complaints promptly to ensure a positive dining experience.
- Scheduled staff shifts to meet peak service demands efficiently.
- Analyzed sales trends to inform menu adjustments and promotional efforts.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Ensured compliance with all food safety regulations and sanitation standards.
- Assisted with kitchen preparation during peak times as needed.
- Optimized profits by controlling food, beverage and labor costs.
- Adhered to all health department regulations regarding food storage and preparation.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Updated computer systems with new pricing and daily food specials.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Resolved conflicts among employees in an effective manner.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Coached staff on strategies to enhance performance and improve customer relations.
- Explained goals and expectations required of trainees.
- Inspected dining and serving areas for cleanliness and proper setup.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Bistro Attendant
Courtyard by Marriott
Bowling Green
02.2016 - 02.2017
- Provided exceptional service to guests in the bistro area.
- Prepared and presented food and beverages according to hotel standards.
- Maintained cleanliness and organization of dining and kitchen areas.
- Assisted in inventory management and stock replenishment procedures.
- Handled guest inquiries and resolved issues efficiently and courteously.
- Trained new team members on bistro operations and customer service protocols.
- Monitored dining area to ensure a welcoming atmosphere for guests.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness of dining area, including tables, chairs, floors and counters.
- Checked expiration dates on products to ensure freshness for customers.
- Operated cash register to process customer payments accurately and efficiently.
- Stocked shelves with items such as condiments, napkins and silverware.
- Maintained cleanliness of work areas throughout shift by wiping counters, washing dishes and sweeping floors.
- Greeted customers and took orders in a friendly manner.
- Bussed tables to ensure that all dirty dishes were removed from dining area.
- Verified accuracy of orders before delivering them to customers' tables.
- Cleaned tables after guests left in order to prepare them for next group.
- Provided customers with information about menu items and specials of the day.
- Handled customer complaints professionally while adhering to company policies.
- Trained new employees on proper safety protocols when using kitchen equipment.
- Answered customer inquiries in regard to nutritional information and menu offerings.
- Participated in ongoing training to enhance job skills and knowledge.
Front Desk Agent
Courtyard by Marriott
Bowling Green
01.2016 - 02.2017
- Greeted guests warmly upon arrival and assisted with check-in procedures.
- Managed reservations using the property management system for efficient guest service.
- Provided information about hotel amenities, local attractions, and dining options.
- Resolved guest inquiries and complaints promptly to ensure satisfaction.
- Coordinated housekeeping and maintenance requests for guest rooms and public areas.
- Processed payments and maintained accurate billing records for all transactions.
- Maintained a clean and organized front desk area to enhance guest experience.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Provided excellent customer service while upholding company policies.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Maintained cleanliness of lobby area at all times.
- Provided information about hotel amenities, services, and local attractions.
- Verified accuracy of room rates and other charges during check-in process.
- Scheduled reservations for groups and special events.
- Kept accurate records of guest transactions.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Ensured that all safety regulations were followed according to company standards.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Assisted with luggage handling for incoming guests.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Input and confirmed reservations for guests.
- Kept records of room availability and guest accounts, manually or using computers.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Verified customer credit to establish payment method for accommodations.
- Computed bills, collected payments and made change for guests.
- Issued room keys and escort instructions to bellhops.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Posted incidental charges to ledgers, manually or by using computers.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Arranged tours, taxis or restaurant reservations for customers.
Catering Staff Member
Aramark
Bowling Green
01.2015 - 01.2016
- Assisted in setting up and breaking down event spaces efficiently.
- Collaborated with team members to ensure smooth event operations.
- Followed food safety guidelines to ensure health compliance standards.
- Responded to guest inquiries and addressed concerns promptly.
- Assisted catering manager with setting up the event space and ensuring all necessary items were present.
- Provided excellent customer service throughout each event by responding quickly to guest requests or inquiries in a polite manner.
- Served beverages, appetizers, entrees, salads, desserts. to guests during the event as needed.
- Communicated effectively with other members of the catering staff throughout events to ensure a smooth flow of operations.
- Assisted with loading, unloading delivery trucks before, after events as needed.
- Followed safety protocols when handling hot foods or hazardous materials such as cleaning products or sharp objects.
- Responsible for breaking down banquet tables and chairs after events were completed per instructions from catering manager.
- Stocked beverage stations prior to each meal service period with appropriate supplies such as cups, napkins, utensils, condiments.
- Maintained cleanliness of buffet area before, during, and after each meal service period.
- Set up banquet tables and chairs in accordance with event specifications.
- Maintained knowledge of menu items available so that guests could be informed about what was being served.
- Ensured that all food was served promptly and properly presented according to standards set by the caterer.
- Ensured compliance with health and safety regulations at all times.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Filled in for absent workers by performing wide variety of food service work.
- Collaborated with catering team to efficiently serve food and beverages to guests.
Restaurant Waiter
Hilton Sandestin Beach
Destin
06.2014 - 08.2014
- Provided excellent customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary preferences.
- Took and processed food and drink orders accurately.
- Maintained cleanliness and organization of dining areas throughout service.
- Supported team members during busy shifts to enhance service efficiency.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Took accurate food and drink orders, using a POS ordering software system.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Stocked server areas with supplies before, during and after shifts.
- Informed customers about specials, upselling additional food and drink items.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Cocktail Server
Hilton Sandestin Beach
Destin
06.2013 - 08.2013
- Served a variety of cocktails to guests in a fast-paced environment.
- Maintained cleanliness and organization of the bar and service area.
- Collaborated with kitchen staff to ensure timely service delivery.
- Handled cash and processed payment transactions accurately.
- Followed safety and sanitation protocols in all service activities.
- Provided exceptional service to high volume of daily customers.
- Provided excellent customer service at all times.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Communicated with customers to take drink orders accurately.
- Checked identification prior to serving.
- Maintained accurate cash handling practices while efficiently serving customers.
- Ensured all glassware was clean prior to use by washing glasses by hand or using a dishwasher machine.
- Greeted guests and provided menus.
- Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
- Suggested cocktail choices based on customer preference, daily specials, and inventory availability.
- Took drink orders from tables and bar area and relayed to bartenders.
- Answered questions regarding drinks specials and menus items.
- Participated in team meetings and training sessions to improve service and sales skills.
- Communicated effectively with kitchen staff to ensure timely delivery of orders.
Education
Bachelor of Science - Hospitality And Tourism Management
Western Kentucky University
Bowling Green, Kentucky, KY05-2016
Skills
- Bi- lingual (Spanish- English)
- Staff training
- Customer service
- Food safety compliance
- Budget management
- Conflict resolution
- Effective communication
- Team building
- Problem solving
- Time management
- Point of sale (POS) system operation
- Organization and prioritization
- Customer loyalty
- Stable work history
- Supervisory skills
- Adaptable
- Menu development
- Labor and food cost control
- Promotions planning
- Scheduling
- Multitasking
- Cash handling
- Reliable and responsible
Languages
Spanish
Professional
Certification
ServSafe
Timeline
Restaurant Manager
Miguelsrestaurant
02.2017 - Current
Bistro Attendant
Courtyard by Marriott
02.2016 - 02.2017
Front Desk Agent
Courtyard by Marriott
01.2016 - 02.2017
Catering Staff Member
Aramark
01.2015 - 01.2016
Restaurant Waiter
Hilton Sandestin Beach
06.2014 - 08.2014
Cocktail Server
Hilton Sandestin Beach
06.2013 - 08.2013
Bachelor of Science - Hospitality And Tourism Management
Western Kentucky University