Claudia Monrreal
Louisville
Summary
Resourceful Encouraging manager offering history of success coordinating and monitoring operations across various Industries. Effective leader analytic problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Staffing Coordinator
Emplybridge LLC
Louisville, KY
08.2019 - 03.2024
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Evaluated recruitment metrics to identify areas for improvement, implementing targeted strategies to enhance overall performance.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Improved candidate experience by providing timely feedback and maintaining open lines of communication throughout the interview process.
- Enhanced candidate placement by streamlining recruitment processes and utilizing effective communication strategies.
- Coordinated job postings and advertisements for maximum exposure and response rate.
- Reduced risks by enforcing compliance with federal, state and local employment laws and regulations.
- Optimized job advertisements to attract diverse talent pools, resulting in increased candidate quality and quantity.
- Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
- Collaborated with managers to identify and address employee relations issues.
- Assisted with personnel records management to support recordkeeping accuracy.
- Played an instrumental role in reducing employee turnover rates by identifying and addressing common pain points in the hiring process.
- Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
- Coordinated background checks, reference evaluations, and drug screenings as part of due diligence for successful placements.
- Coordinated and administered job fairs and other recruitment events to engage potential talent.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed human resource operational requirements by scheduling and assigning employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Developed guidelines, questionnaires and processes for assessing, interviewing, and onboarding phases.
- Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
- Conducted reference checks and screening of potential candidates to support onboarding process.
- Developed and implemented onboarding and orientation programs for new employees.
- Established rapport with passive candidates through networking events, social media engagement, and targeted outreach efforts.
- Utilized online applicant tracking system to screen resumes for all job openings.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Worked effectively in fast-paced environments.
- Developed strong communication and organizational skills through working on group projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
Executive Housekeeping Manager
AURA Hotels & Resorts Company
La Quinta Inn & Suites Atlanta Airport North
07.2016 - 01.2018
- Ensure that each guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service
- Understand and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times
- Oversees Public Space for efficiency and cleanliness
- Prepare work schedules in accordance with forested occupancy
- Conducts effective associate meetings; Handles disciplinary action and counseling sessions as necessary
- Works with associates when necessary to provide outstanding customer service to guests
- Insure that JHM Hotels’ standards and Brand standards are met in all of Public Areas and in 188 Guest rooms
- Uses 100 point inspection to ensure quality of rooms by inspecting rooms following cleaning by housekeepers
- Coordinates housekeeping work with other departments; Front Office and Engineering
- Coordinates staffing and payroll to conform to productivity and budgetary standards
- Prepares payroll and schedules as required
- Monitors actual vs budget on payroll cycles
- Works scheduled Manager on Duty shifts on assigned basis
- Conducts inventories and purchase products need, remaining within budget
- Confers closely with the General Manager and takes every opportunity to become familiar with all aspects of the hotel in order to assist whenever required
- Monitored staff for efficient work
- Ensured that staff followed facility rules and procedures
- Performed personnel duties such as interviewing, hiring, evaluating and training associates; apprising performance; rewarding and disciplining associates
- Accomplishments included: La Quinta Inn was Named Revenue Champions on February 2017, March and April 2017 won Flex Champions award for having the best profit and loss account
- La Quinta Inn & Suites Airport North was recognize with 2017 Certificate of Excellence, based on consistently great reviews earned on TripAdvisor
- Maintain Medalia Guest Satisfaction Scores- Room and bathroom cleanliness between 90-95%, Product and Service above 90%
- Stayed in the top 5% of Housekeeping within La Quinta Brand and obtained the 1st Place Best Housekeeping Scores within La Quinta Brand in August 2017
- Won Hotel of the year 2017 with in AURA Hotels & Resorts.
Executive Housekeeper
DB Hotel Atlanta ,LLC
Aloft Atlanta Downtown
10.2015 - 04.2016
- Oversees the operation of the Housekeeping department to include appropriate cleaning public areas, washrooms, pool area, patio, front entrance, parking lot and 254 guest rooms
- Planning, organizing and direct team members to ensure the highest degree of guest satisfaction
- Maintain positive relationships with associates to drive associate satisfaction
- Hire, train, coaching and counseling, enforce disciplinary action fairly and in timely manner
- Create housekeeping and laundry associates schedule according to the business forecast
- Oversees Rooms department checkbook to ensure expenses are on budget
- Monitor and control labor to ensure productivity is met
- Maintain par stock of guest supplies, cleaning supplies, linen and uniform
- Establish and maintain a key control system for the department
- Track and update MSDS logbook with new chemicals
- Knowledge of OSHA and safety standards within housekeeping department
- Analyze forecasted business to plan and schedule pest control and ensure compliance to all loss and found procedures
- My accomplishments included: Increase and maintain GEI cleanliness scores between 96 and 98%
- Reduce labor cost by 20%
- Maintain P&L within budget.
Staffing Coordinator
Kimco Facilities Services, LLC
06.2014 - 02.2016
- Recruit reliable candidates by searching for potential talent through social media, job boards and other venues
- Interview and screen candidates for employment
- Register new applicants on system and began screening workflow
- Hire and train new employees on company and client policies
- Ensure all new hire paperwork is processed
- Resolved clients complaints, maintained positive attitude
- Perform coaching and counseling with employees
- Maintain up to date files on all staff including drug tests, background checks, injuries, timesheets, invoices, temp, temp to hire, and inactive employees
- Manage staff at client location by organizing and preparing work schedules and verifying the hour worked
- Ensured payroll is completed and checked for errors in timely fashion
- Filled job orders and followed up to make sure client satisfaction was met
- Constantly monitored client (current & past) satisfaction to ensure quality
- Assisted employees on assignment with question/issues
- Execute exceptional customer service in person and over the phone or internet.
Director of Housekeeping
InterContinental Hotel Group
Holiday Inn Airport South
12.2013 - 06.2014
- Manage day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members
- Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance
- Educate and train all team members in compliance with federal, state and local laws and safety regulations
- Ensure staff is properly trained and has the tools and equipment to carry out job duties
- Assist with deep-cleaning projects and/or assist housekeeping staff during high-volume periods
- Manage the quality of housekeeping and laundry services
- Schedule routine inspections of all 190 guest rooms and public areas
- Ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc are clean and in good repair to meet guest satisfaction
- Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction
- Monitor budget and control expenses with a focus on increased productivity
- Maintain proper inventory levels managing cost per room for supplies and labor.
Director of Housekeeping
HEI Hotels and Resorts
Atlanta Marriott Northwest At Galleria
08.2012 - 10.2013
- Ensure that the cleanliness standards of 401 guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor
- Efficient management of operating supplies, and proactive monitoring of guest services scores and comments
- Plan, organize and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas
- Conduct periodic inventory of guest supplies, small equipment and linen as required
- Utilize labor management tools to schedule and control cost
- Schedule labor to flex with forecast hotel occupancy
- Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members
- Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality
- My accomplishments included: Quality Assurance scores for 2013 were 87.6 % Hotel overall and 90.0 % Hotel cleanliness.
Executive Housekeeping Manager
White Lodging Services Inc.
Louisville Marriott Downtown”
03.2006 - 07.2012
- Ensured that the cleanliness standards of 616 guestrooms, public areas, and back-of-the-house were met through training, staffing, and supervision of labor,
- Efficient management of operating supplies
- Proactive monitoring of guest services scores and comments
- Resolved customer complaints, maintained positive attitude
- Provided consistent customer service
- Assigned work duties
- Scheduled work shifts
- Oversaw daily and emergency staffing
- Resolved problems behind the scenes
- Assisted in financial decisions about budgeting and fund allocation
- Conferred with other managers to coordinate hotel operations
- Monitored over 60 staff members for efficient work
- Conduct bi-monthly inventory (amenities/ linen)
- Ensured that staff followed facility rules and procedures
- Performed personnel duties such as hiring, evaluating and training
- My accomplishments included: Maintained Guest Satisfaction Scores in the top 15% of all Marriott full service hotels
- Maintained P&L within the budget.
Education
Bachelor Business Administration - Hospitality And Tourism
Strayer Univerity
Louisville, KYHigh School Diploma -
Macarthur High School
Houston, TX05.1994
Skills
- Analytical and Critical Thinking
- In-Person and Telephone Interviewing
- Procedure Compliance
- Employment law knowledge
- New Hire Onboarding
- Recruitment and hiring
- Strong Organization
- Termination Documentation
- Decision-Making
- Conflict Resolution
- Strategic Planning
- Data Analysis
- Cost Reductions
- Customer Relationship Management
- Human Resources Support
- Clerical Oversight
- Training and mentoring
- Performance Evaluation
- Employee Relations
- Pre-Employment Screening
- Retention Program Development
- Documentation and Recordkeeping
- Time Tracking and Payroll Administration
- Flexible and Adaptable
- Multitasking
- Attention to Detail
- Teamwork and Collaboration
- Dependable and Responsible
- Team Management
- Computer Skills
- Microsoft Office
Certification
- Certificate: Nurse Assistant Certification, Jefferson Technical College, 2004
- Kentucky
- Kentucky Class D/Regular Operator
References
Available upon request
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Staffing Coordinator
Emplybridge LLC
08.2019 - 03.2024
Executive Housekeeping Manager
AURA Hotels & Resorts Company
07.2016 - 01.2018
Executive Housekeeper
DB Hotel Atlanta ,LLC
10.2015 - 04.2016
Staffing Coordinator
Kimco Facilities Services, LLC
06.2014 - 02.2016
Director of Housekeeping
InterContinental Hotel Group
12.2013 - 06.2014
Director of Housekeeping
HEI Hotels and Resorts
08.2012 - 10.2013
Executive Housekeeping Manager
White Lodging Services Inc.
03.2006 - 07.2012
Bachelor Business Administration - Hospitality And Tourism
Strayer Univerity
High School Diploma -
Macarthur High School