Claudia Neville
Benton
Summary
Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Case Manager
Spero Health
Paducah
06.2022 - 06.2024
- Coordinated client care plans with healthcare professionals and community resources.
- Assisted clients in navigating treatment options and accessing support services.
- Conducted comprehensive assessments to identify client needs and goals.
- Maintained accurate documentation of client interactions and progress notes.
- Facilitated group therapy sessions to promote peer support and engagement.
- Collaborated with interdisciplinary teams to enhance service delivery for clients.
- Advocated for clients' rights and needs within healthcare systems and agencies.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Counseled clients on available resources within the community that could help meet their needs.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Developed individualized care plans with input from clients and their families.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Provided referrals to appropriate health care providers or other community resources.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Assisted individuals with eligibility for available benefits.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Coordinated support services and optimized communication between healthcare workers and patients.
Property Manager
Carver County Housing Authority
Chaska
10.2011 - 11.2014
- Managed tenant relations to ensure positive community engagement and satisfaction.
- Coordinated property maintenance schedules to uphold safety and quality standards.
- Oversaw lease agreements and ensured compliance with housing regulations.
- Implemented budget management practices for property operational expenses.
- Facilitated property inspections to identify maintenance needs and compliance issues.
- Developed marketing strategies to attract prospective tenants effectively.
- Trained new staff on property management procedures and customer service techniques.
- Collaborated with local agencies to support tenant resources and community programs.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Processed evictions when necessary in accordance with state laws and procedures.
- Managed all maintenance requests from tenants in a timely manner.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Facilitated tenant paperwork processing and verification.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Met with prospective tenants to show property and assess applications or sign leases.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Updated tenant and unit information to keep current in housing database.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Exercised direct supervision over property staff.
- Built relationships with service vendors and submitted associated billing statements.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Property Manager
Paramark Real Estate Services
Rochester
08.2008 - 10.2011
- Managed tenant relations to ensure positive community engagement and satisfaction.
- Coordinated property maintenance schedules to uphold safety and quality standards.
- Oversaw lease agreements and ensured compliance with housing regulations.
- Implemented budget management practices for property operational expenses.
- Facilitated property inspections to identify maintenance needs and compliance issues.
- Developed marketing strategies to attract prospective tenants effectively.
- Trained new staff on property management procedures and customer service techniques.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Processed evictions when necessary in accordance with state laws and procedures.
- Managed all maintenance requests from tenants in a timely manner.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Facilitated tenant paperwork processing and verification.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Met with prospective tenants to show property and assess applications or sign leases.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Updated tenant and unit information to keep current in housing database.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Exercised direct supervision over property staff.
- Built relationships with service vendors and submitted associated billing statements.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
Education
Master of Science - Mental Health
Grand Canyon University
Phoenix, AZ 04.2018 - 09.2020
Bachelor of Science - Behavioral Sciences
Grand Canyon University
Phoenix, AZ 08.2016 - 04.2018
Associate of Applied Science - Marketing
Wisconsin Indianhead Technical College
New Richmond, WI 08.2005 - 08.2007
Some College (No Degree) - Addiction Studies
Rochester Community And Technical College
Rochester, MNSkills
- Care coordination
- Client assessments
- Crisis intervention
- Case documentation
- Client advocacy
- Interdisciplinary collaboration
- Community resource management
- Compliance monitoring
- Regulatory knowledge
- Problem solving
- Effective communication
- Relationship building
- Team facilitation
- Conflict resolution
- Referral coordination
- Resource management
- Treatment Planning
- Email and telephone etiquette
- Verbal and written communication
- Empathy and compassion
- Report writing
- Community outreach
- Ethical judgment
- Client assessment
- Utilization management
- Critical thinking
- Tenant relations
- Lease agreements
- Property inspections
- Budget management
- Marketing strategies
- Customer relationship management
- Vendor negotiation
- Financial reporting
- Team leadership
- Time management
- Active listening
- Lease renewals
- Maintenance scheduling
- Contract negotiation
- Occupancy management
- Skilled multi-tasker
- Accounting operations
- Staff management
- Marketing and advertising
- Property accountability
- Vendor management
- Property management
- Work order monitoring
- Leasing and sales
- Tenant and eviction laws
- Maintenance coordination
- Eviction notices
- Exceptional oral and written communication skills
- Property tours and inspections
- Financial budgeting and reporting
- Customer service-focused
- Preventive Maintenance
- Multi-family property management
- Rent collection
- Fair housing mandates
- Grounds maintenance
- Property marketing and promotion
- Software utilization
- Database management
- Payment collection
- Eviction procedures
- Unit vacancies
- Fair housing compliance
- Time management abilities
- Property law
Timeline
Case Manager
Spero Health
06.2022 - 06.2024
Master of Science - Mental Health
Grand Canyon University
04.2018 - 09.2020
Bachelor of Science - Behavioral Sciences
Grand Canyon University
08.2016 - 04.2018
Property Manager
Carver County Housing Authority
10.2011 - 11.2014
Property Manager
Paramark Real Estate Services
08.2008 - 10.2011
Associate of Applied Science - Marketing
Wisconsin Indianhead Technical College
08.2005 - 08.2007
Some College (No Degree) - Addiction Studies
Rochester Community And Technical College