Cody Colwell

• Oversaw cashier operations, bookkeeping, and security.
• Delivered hands-on customer service by determining needs and staying informed about consumer preferences.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Monitored cash drawers in Number checkout stations to verify adequate cash supply.

• Filed and completed lottery paperwork

•Filed and completed Western Union customer portals and money orders

• Addressed customer needs and made product recommendations to increase sales.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Assisted customers with returns, refunds and resolving transaction issues.