Cody Scott Mullins
Richmond
Summary
Sports Management graduate with over 5 years of sales experience. Experienced with hitting sales goals and objectives. Able to leverage partnership and product knowledge, along with experience to build business relationships. The focus of my past experience has always been customer service related and driven.
Overview
6
6
years of professional experience
Work History
Business Banking Center Assistant Manager
PNC Bank
09.2024 - Current
- Supervised daily banking operations, ensuring compliance with regulatory standards and company policies.
- Led staff training initiatives, enhancing team performance and service quality in customer interactions.
- Developed and implemented process improvements, increasing operational efficiency within the banking center.
- Managed customer inquiries and resolved issues, fostering positive relationships and enhancing customer satisfaction.
Personal Banker
PNC Bank
08.2022 - 09.2024
- Managed client relationships to enhance customer satisfaction and loyalty.
- Provided financial analysis and tailored banking solutions to meet client needs.
- Led training sessions for new staff on banking products and customer service protocols.
- Streamlined account opening processes, reducing application turnaround time significantly.
Outside Sales Representative
Paychex Inc
11.2021 - 07.2022
- Building relationships and showing advantages/areas of support to CPA and Banking partners to extract referrals.
- Leading meetings and presenting market trend data and latest reports to partners to increase industry knowledge.
- Presenting product knowledge and demonstrating platform to potential consumers.
- Engaging with consumers to find pain points and presenting solutions to make business better.
- Negotiating with consumers to find the target point to what they can budget while also maximizing revenue.
Logistics Account Executive
Total Quality Logistics
01.2020 - 11.2021
- Prospecting from cold calls and warm leads
- Setting up coordination for warehouses and truckers to ensure deliveries are met from point A to point B in the time frame of customer.
- Managing accounts receivable to ensure customers' bills are being paid in timely manner.
- Negotiating with customers on rates and maximizing revenue.
- Providing quick problem-solving solutions when shipments are missed or timeframes aren’t hit.
- Turning a non-customer, Speedmark Transportation (Atlanta, GA) into a $150,000 account within 9-month period.
Education
Bachelor of Science - Sport Management, General Business
Eastern Kentucky University
Richmond, Kentucky05.2020
Skills
- Branch administration
- Audit preparation
- Budget planning
- Sales management
- Employee development
Timeline
Business Banking Center Assistant Manager
PNC Bank
09.2024 - Current
Personal Banker
PNC Bank
08.2022 - 09.2024
Outside Sales Representative
Paychex Inc
11.2021 - 07.2022
Logistics Account Executive
Total Quality Logistics
01.2020 - 11.2021
Bachelor of Science - Sport Management, General Business
Eastern Kentucky University
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