Colin Busse
George Town
Summary
Results-driven Sales and Operations Manager with over 6 years of experience in customer service, sales, and operational leadership in the rental industries. Proven ability to drive revenue growth, optimize day-to-day operations, and lead teams effectively. Skilled in vendor management, and inventory control. Known for delivering exceptional customer service, building strong client relationships, and successfully expanding market presence.
Overview
6
6
years of professional experience
Work History
Franchise Operations Manager
Europcar Car Rentals
12.2023 - 12.2024
- Managed all aspects of franchise operations, including vendor liaison, inventory management, and customer service, ensuring seamless daily functions.
- Optimized pricing strategies to enhance fleet utilization, resulting in increased revenue and improved profitability.
- Handled ordering, parts sourcing, and negotiation with suppliers, demonstrating strong vendor management and cost control abilities.
- Directed the documentation of accounts receivable/payables, achieving consistent and timely invoicing and payment collection.
- Trained and managed a team of sales associates, focusing on customer education and product benefits, achieving high sales conversion rates (CDW over 55% and LIS over 80%).
Inventory Manager
Living.KY
04.2023 - 11.2023
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Participated in regular cycle counts to confirm accuracy of inventory records.
Account Manager
Hertz Car Rentals
03.2022 - 04.2023
- Led sales and operations for major accounts, including KPMG, Kimpton & Ritz-Carlton Resorts, and Saxon Insurance, increasing client satisfaction and revenue.
- Developed and implemented sales strategies that consistently exceeded monthly revenue targets of $40,000 per employee.
- Oversaw product inventory, coordinated with vendors, and managed client orders, ensuring efficient product flow and timely delivery.
- Demonstrated strong problem-solving skills, swiftly addressing operational issues and enhancing overall customer experience.
Branch Manager
Enterprise Rent A Car
11.2018 - 12.2021
- Started as an intern and advanced through the management trainee program, ultimately leading operations at the third-largest location in Southwestern Ontario
- Gained comprehensive expertise in diverse client types: retail, corporate, insurance, and dealership
- By working across six locations in three cities, adapting to varied customer needs and service approaches
Education
Bachelor of Arts - Honours - Sociology
McMaster University
04.2017
General Buisness Certificate - undefined
Mohawk College
04.2017
Skills
- Customer Service
- Sales
- Leadership
- Critical Thinking
- Teamwork
- Time Management
- Problem Solving
- Customer Engagement
- Money Management
- Teaching
Volunteer Experience
- Coach, Lions Aquatic Centre & Hamilton Water Polo Association, 07/01/19, Present, Cayman Islands, Coached in both Grand Cayman & Hamilton, Ontario youth clubs to help promote the sport & encourage a healthy active lifestyle., Regularly set goals, developed action plans & monitored progress.
- Crime Prevention Officer, Hamilton Police Services, 08/01/15, 04/01/17, Hamilton, Ontario, Maintaining a professional presence at city events to strengthen community relations., Managed communications and conducted follow-up calls for break-and-entry incidents.
- Team Manager, Saltfleet Stoney Creek Soccer Club, 06/01/12, 06/01/17, Stoney Creek, Ontario, Managing and coordinating Barrio Hair Salon FC., Money collection for team fees & jerseys, recruiting players, advertisement negotiations.
Honorawards
- PADI Open Water, 09/01/23, PADI, Issued in 2023 for completing both a theory based and practical scuba diving course.
- McMaster Student Athlete Recognition Award, 09/01/13, 04/01/17, McMaster University, Awarded for completing 4 years at the varsity level in water polo.
Timeline
Franchise Operations Manager
Europcar Car Rentals
12.2023 - 12.2024
Inventory Manager
Living.KY
04.2023 - 11.2023
Account Manager
Hertz Car Rentals
03.2022 - 04.2023
Branch Manager
Enterprise Rent A Car
11.2018 - 12.2021
General Buisness Certificate - undefined
Mohawk College
Bachelor of Arts - Honours - Sociology
McMaster University
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