Colleen Copsy
Fort Mitchell,KY
Summary
Dynamic Pre-K Teacher at KinderCare Learning Centers with expertise in curriculum planning and child development. Proven ability to foster positive parent-teacher communication and motivate young learners. Recognized for creating a safe, engaging environment that enhances early childhood education, while actively participating in professional development to stay current with best practices.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pre-K Teacher
KinderCare Learning Centers
12.2020 - Current
- Developed and implemented age-appropriate lesson plans to enhance early childhood learning experience.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Established positive communication with parents in daily conversation and formal conferences.
- Modeled positive behavior and communication skills for students.
- Created safe and nurturing learning environment for preschoolers.
- Participated in ongoing professional learning opportunities to remain current on best practices in early childhood education.
Cashier/ Bartender/ Server/ Hostess
Red Lobster
03.2015 - 02.2021
- Processed customer transactions efficiently using POS systems.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Delivered exceptional customer service by promptly addressing inquiries and concerns.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Greeted and seated guests efficiently, enhancing customer satisfaction and flow of service.
Customer Service Representative
Convergys
05.2017 - 02.2018
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Warehouse Associate
Amazon
10.2014 - 05.2017
- Collaborated with team members to optimize workflow and improve operational efficiency.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Cashier
Taco Bell
06.2013 - 10.2014
- Processed customer transactions efficiently using POS system, ensuring accuracy in cash handling.
- Maintained cleanliness and organization of service areas, contributing to positive dining experiences.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Used POS system to enter orders, process payments and issue receipts.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
YMCA Camp Counselor/ Lifeguard
YMCA Camp Ernst
06.2011 - 08.2012
- Supervised daily activities to ensure safety and engagement of campers.
- Led daily recreational activities, fostering teamwork and collaboration among campers.
- Monitored camper behavior, promoting a safe and inclusive environment for all participants.
- Monitored pool activities to ensure safety and compliance with regulations.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Assisted in organizing and implementing recreational activities and programs.
Education
Associate of Science - Elementary Education
Gateway Community And Technical Collage
Edgewood, KYBachelor of Science - Elementary Education
Northern Kentucky University
Highland Height, KYHigh School Diploma -
Dixie Heights High School
Edgewood, KY05-2013
Skills
- Early childhood education
- Curriculum planning
- Child development
- Problem-Solving
- Motivation
- Parent-Teacher communication
- Customer relations
- Computer/Technology
Certification
- Certified in First Aid and CPR
- Childhood Development Associate
Timeline
Pre-K Teacher
KinderCare Learning Centers
12.2020 - Current
Customer Service Representative
Convergys
05.2017 - 02.2018
Cashier/ Bartender/ Server/ Hostess
Red Lobster
03.2015 - 02.2021
Warehouse Associate
Amazon
10.2014 - 05.2017
Cashier
Taco Bell
06.2013 - 10.2014
YMCA Camp Counselor/ Lifeguard
YMCA Camp Ernst
06.2011 - 08.2012
Associate of Science - Elementary Education
Gateway Community And Technical Collage
Bachelor of Science - Elementary Education
Northern Kentucky University
High School Diploma -
Dixie Heights High School
Similar Profiles
Michaiah KingsberryMichaiah Kingsberry
Site Director at KinderCare Learning CentersSite Director at KinderCare Learning Centers
Emily SpainEmily Spain
Childcare Assistant Teacher at KinderCare Learning CentersChildcare Assistant Teacher at KinderCare Learning Centers
Jacqueline FloresJacqueline Flores
Instructional Aide at KinderCare Learning CentersInstructional Aide at KinderCare Learning Centers
Michelle SchillingMichelle Schilling
School Counselor at Larry A. Ryle High SchoolSchool Counselor at Larry A. Ryle High School
David HooverDavid Hoover
Team Leader at Toyota Part CenterTeam Leader at Toyota Part Center