Conley Neal
Lexington
Summary
Detail-oriented operations supervisor skilled in staff training and development. Proven ability to lead teams in improving efficiency and quality standards, driving operational success and enhancing overall business performance.
Strong client relations skills to ensure optimal relationships with internal and external customers.
Overview
13
13
years of professional experience
Work History
Owner/Operator
Frogtown Equine Boarding
Lexington, KY
07.2024 - Current
- Managed daily operations of equine boarding facility, ensuring high standards of care and safety.
- Oversaw financial management, including budgeting, invoicing, and expense tracking for operations.
- Cultivated strong relationships with clients to enhance customer satisfaction and retention rates.
- Managed day-to-day business operations.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Worked with potential clients to build personalized care plans to maximize care with individual budgets in mind.
- Assessed income and expenses and adapted plans to improve profit levels.
Operations Supervisor
United Parcel Service, UPS
Lexington, KY
04.2019 - Current
- Oversaw daily operations to ensure timely package delivery and adherence to quality standards.
- Managed workflow processes, optimizing efficiency across multiple departments.
- Trained and mentored team members on best practices and safety protocols.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
Veterinary Technician
Village Animal Hospital
Lexington, KY
08.2013 - 11.2024
- Administered vaccinations and medications, ensuring compliance with veterinary protocols and best practices.
- Assisted in surgical procedures, preparing instruments and monitoring patient vitals for optimal care.
- Educated pet owners on post-operative care and preventive health measures to enhance animal well-being.
- Mentored junior technicians, providing guidance on technical skills and fostering a collaborative work environment.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Led team training sessions on new technologies and techniques, promoting continuous professional development within the practice.
Bird Removal Technician
Meridian Bird Removal
Ohio Valley
10.2017 - 05.2018
- Operated specialized equipment for safe bird removal from commercial and residential properties.
- Conducted site assessments to identify problem areas and educate retail managers on infestation prevention.
- Maintained accurate records of service activities and client interactions for quality assurance purposes.
- Strengthened relationships with clients by addressing questions or concerns promptly and professionally.
- Minimized disruptions for clients during the moving process by adhering to pre-determined schedules and maintaining open lines of communication.
- Developed a thorough understanding of company policies, industry regulations, and best practices for removals to ensure compliance and promote customer confidence.
Education
Associate of Science -
Bluegrass Community And Technical College
Lexington, KY05-2024
Skills
- Operations management
- Documentation and reporting
- Staff training and development
- Client relationship management
- Strong work ethic
- Attention to detail
- Basic maintenance
Timeline
Owner/Operator
Frogtown Equine Boarding
07.2024 - Current
Operations Supervisor
United Parcel Service, UPS
04.2019 - Current
Bird Removal Technician
Meridian Bird Removal
10.2017 - 05.2018
Veterinary Technician
Village Animal Hospital
08.2013 - 11.2024
Associate of Science -
Bluegrass Community And Technical College