CONNIE YOUNG
Owensboro
Summary
Organizational skills with detail-oriented experience in banking procedures and customer service. Collaborative team player in a professional setting with the ability to learn programs easily while working with the public and banking team in a professional setting.
Overview
28
28
years of professional experience
Work History
Cashier Team Lead
Academy Sports and Outdoors
03.2025 - Current
- Supervised cashier team, ensuring efficient customer service and accurate cash handling.
- Trained new cashiers on procedures, policies, and customer engagement techniques.
- Managed daily register operations, resolving discrepancies and maintaining balanced tills.
- Implemented process improvements to streamline checkout procedures and reduce wait times.
Head Cashier
Lowes
08.2020 - 03.2025
- Balanced registers from previous day. Prepared reports for return slips and loading tickets. Prepared cash drawer for each register and order money from bank to have correct amounts at each station. Balance self-checkouts once a week and prepare registers for the week. Self-checkout stations were visited every day and supplemented cash as needed.
Customer Service Specialist, Relationship Banker/Vault Teller
Truist
01.1998 - 01.2020
- Started as customer service representative opening several types of accounts for customers and preparing documents to use those accounts, assisted customers with their safe deposit boxes, ordered checks for new and old customers, answered the telephone for customer questions and set up appointments for their necessary needs. Also waited on customers for their regular banking needs at the Teller window.
Education
Banking Coursework
Citizens National Bank
Tell City, INcollege prep coursework
Tell City High School
Tell City, IN01.1989
Skills
- Manage day to day operations
- Maintain confidentiality
- Knowledge of various banking products
- Identify opportunities to better serve customers
- Self-Motivated
Timeline
Cashier Team Lead
Academy Sports and Outdoors
03.2025 - Current
Head Cashier
Lowes
08.2020 - 03.2025
Customer Service Specialist, Relationship Banker/Vault Teller
Truist
01.1998 - 01.2020
college prep coursework
Tell City High School
Banking Coursework
Citizens National Bank
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