Connor Dixon
Lexington,KY
Summary
Entry-level IT support professional with hands-on experience providing front-line technical assistance in a university environment. Proven ability to support end users, manage and deploy hardware, provide phone and in-person support, document issues, and train new staff. Currently pursuing further education in cyber systems and seeking an IT support or help desk role that can be balanced alongside school while building real-world technical experience.
Overview
3
3
years of professional experience
Work History
IT Coordinator
Eastern Kentucky University
08.2023 - 05.2025
- Provided front-line IT support to students and staff through in-person and phone assistance.
- Coordinated the distribution, tracking, and return of university-owned laptops, calculators, and related equipment.
- Assisted users with basic troubleshooting and technology usage issues, escalating complex problems as needed.
- Maintained accurate records of equipment loans, inventory, and user interactions.
- Trained and supported new student IT staff to ensure consistent service standards.
- Identified and implemented workflow improvements to improve efficiency and user experience.
Mental Health Associate
Eastern State Hospital
06.2024 - 10.2025
- Monitored patient safety and unit conditions with strong attention to detail.
- Responded calmly to high-stress situations using structured problem-solving techniques.
- Documented observations and communicated effectively with multidisciplinary teams.
Research and Development Assistant
MindPSI
10.2022 - 05.2025
- Organized and maintained digital research materials and documentation.
- Demonstrated accuracy, organization, and information management skills.
- Supported efficient use of digital tools and workflows.
- Demonstrated analytical thinking and attention to detail.
Education
Bachelor of Science - Psychology
Eastern Kentucky University
Richmond, KY05-2025
Bachelor of Arts - Sociology
Eastern Kentucky University
Richmond05-2025
Skills
- End-user technical support
- Hardware deployment & inventory management
- Basic troubleshooting (Windows, macOS)
- Phone, in-person, and customer-facing support
- Ticketing, documentation, and record keeping
- Equipment checkout systems & policy enforcement
- Training & onboarding support staff
- Attention to detail & process improvement
Timeline
Mental Health Associate
Eastern State Hospital
06.2024 - 10.2025
IT Coordinator
Eastern Kentucky University
08.2023 - 05.2025
Research and Development Assistant
MindPSI
10.2022 - 05.2025
Bachelor of Science - Psychology
Eastern Kentucky University
Bachelor of Arts - Sociology
Eastern Kentucky University